Cassandra Hovland
Sioux Falls,SD
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service expertise at Skydine to enhance guest satisfaction and streamline operations. Adept in creative mixology and efficient service, my approach significantly improved service delivery, evidenced by a notable increase in repeat business. My teamwork and reliable nature consistently supported a positive and productive workplace.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Skydine
Sioux Falls, SD
01.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Caregiver
Dakotabilities
Sioux Falls, SD
03.2011 - 03.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Cook
Good Samaritan Village
Sioux Falls, SD
02.2006 - 03.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
Education
Associate Degree In Nursing - Nursing/ Medical Assistant
National American University
Sioux Falls, SDSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Suggestive Selling
- Food Service
- Inventory
- Food Running
- Changing beer kegs
- Creative Mixology
- Aloha POS
- Fast Learner
- Honest and Dependable
- Bussing and Serving
- Age Identification checks
- Bartending License
- TIPS Certified
Timeline
Bartender/Server
Skydine
01.2016 - Current
Caregiver
Dakotabilities
03.2011 - 03.2013
Cook
Good Samaritan Village
02.2006 - 03.2011
Associate Degree In Nursing - Nursing/ Medical Assistant
National American University