Cassandra James
Brent
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Tax Analyst
H&R Block Tax Svc
Centreville
11.2021 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Finalized and processed paperwork with local, state and federal government authorities.
- Documented financial transactions related to taxation matters for audit purposes.
- Interacted with IRS personnel to resolve discrepancies between taxpayer records and IRS requirements.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Performed calculations to determine estimated taxes due or refunds expected.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Helped clients integrate new tax software with accounting software.
- Prepared tax returns for individuals and small businesses at H&R Block.
- Assisted clients in understanding tax laws and filing requirements.
- Reviewed completed tax documents for accuracy and compliance with regulations.
- Educated clients on tax planning strategies to minimize liabilities.
- Maintained up-to-date knowledge of changing tax laws and regulations.
- Provided exceptional customer service to enhance client satisfaction during tax season.
Lamination Technician
Mollertech
Centreville
10.2023 - 01.2024
- Ensured lamination machines were operating correctly and efficiently.
- Operated lamination equipment to laminate plastic film to paper products.
- Adjusted machine settings as needed for each job according to customer specifications.
Online Personal Shopper
Walmart
Centreville
04.2020 - 11.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Created personalized shopping experiences for each customer.
Assistant Store Manager
Dollar General
Brent
10.2020 - 06.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Correctional Officer
Bibb County Jail
Brent
03.2017 - 06.2019
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Medical Records Clerk
Bibb Medical Center
Centreville
12.2012 - 07.2014
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
Education
High School Diploma -
Bibb County High School
Centreville, AL05-2007
Skills
- Machine Operation
- Production Scheduling
- Adhesive Application
- Product Inspection
- Excellent Communication
- Professionalism
Timeline
Lamination Technician
Mollertech
10.2023 - 01.2024
Tax Analyst
H&R Block Tax Svc
11.2021 - Current
Assistant Store Manager
Dollar General
10.2020 - 06.2021
Online Personal Shopper
Walmart
04.2020 - 11.2023
Correctional Officer
Bibb County Jail
03.2017 - 06.2019
Medical Records Clerk
Bibb Medical Center
12.2012 - 07.2014
High School Diploma -
Bibb County High School