Cassandra Jibben
Temple,TX
Summary
Independent and organized professional experienced with working in high-volume, deadline-driven environments. Proven track record of accuracy and attention to detail, with an ability to quickly and accurately process large amounts of data. Adept at researching and resolving data discrepancies in order to maintain data integrity.
Overview
4
4
years of professional experience
Work History
VERIFICATION AND COMMUNICATIONS SPECIALIST
Window World of Waco
Waco, Texas
03.2022 - Current
- Review order details on contracts and order acknowledgments to ensure correction of order
- Update multiple spreadsheets to track orders
- Communicate with sales representatives, ordering specialist, and measure technician to correct order errors
- Identify areas of improvement in the verification process and implement solutions accordingly
- Contact all customers weekly with order updates
- Develop and implement new customer communication strategies to improve customer satisfaction
- Maintain various communication outlets via email and text and respond to product questions or concerns
- Update accounts receivable weekly
- Create and maintain spreadsheets to report accounts receivable and order errors in weekly company meetings.
SALES ASSOCIATE
Dollar General
Dawson, MN
09.2020 - 08.2021
- Helped customers find and select products
- Maximized profits through effective cross-selling strategies during checkout process
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Opened and closed cash registers, balanced cash drawers, and made bank deposits
- Met merchandising standards by keeping store stocked and products faced
- Trained and supervised new employees to apply best practices in customer service and store operations
- Resolved customer complaints efficiently and courteously
- Monitored store performance and identified opportunities for improvement.
SANDWICH ARTIST
Subway
Dawson, MN
06.2020 - 09.2020
- Prepared sandwiches according to customer requests and dietary needs
- Operated store registers and calculated cash drawer totals
- Followed food safety standards for sanitization while preparing and storing food
- Greeted customers in a professional and friendly manner
- Assisted in maintaining inventory levels for all necessary ingredients in order to meet customer demand
- Trained new personnel in proper food safety procedures, sanitation regulations, and food preparation
- Maintained an open line of communication between team members to ensure smooth day-to-day operations.
Education
ASSOCIATE IN ARTS (A.A.) -
Minnesota West Community And Technical College
Canby, MN12.2023
HIGH SCHOOL DIPLOMA -
Growing Tree Homeschool
Madison, MN05.2021
Skills
- Data Transcription
- Keyboard Entry
- Customer Communication
- Microsoft Office
- Customer Account Management
- New Personnel Training
- Detailed Oriented
- Forecasting
- Time Management
- Problem Solving
- Team Work
Timeline
VERIFICATION AND COMMUNICATIONS SPECIALIST
Window World of Waco
03.2022 - Current
SALES ASSOCIATE
Dollar General
09.2020 - 08.2021
SANDWICH ARTIST
Subway
06.2020 - 09.2020
ASSOCIATE IN ARTS (A.A.) -
Minnesota West Community And Technical College
HIGH SCHOOL DIPLOMA -
Growing Tree Homeschool