Cassandra J. Lemus
Summary
Committed and motivated Certified Nursing Assistant / dedicated administrative personal with exceptional customer service and clerical skills seeking a position in an office or hospital environment, well-versed in communication and team building. Hardworking and with strong organizational skills eager to secure entry-Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Admissions Coordinator /Patient Liaison
Gladstone Care and Rehabilitation Center
06.2020 - 08.2024
- Provided exceptional customer service during phone and email interactions with case managers, and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits and eligibility.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with nursing team to develop and implement strategies to improve care for the patient and discuss their plan of care.
- Conducted detailed tours of the facility, fostering a welcoming environment.
- Coordinated and supervised receptionist and Outpatient rehab. Trained and ensured they were well equipped to provide exceptional service and support to both patients and healthcare teams.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
Patient Care Technician, Med Surg/ICU Technician
Casa Colina Hospital
10.2019 - 06.2020
- Collected and transported specimens to prepare for lab testing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Demonstrated adaptability while working alongside various medical teams including respiratory therapists, dietitians, case managers, and social workers to provide comprehensive patient care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Medical Record Assistant, DSD Assist. /CNA
Las Colinas Post-Acute
08.2014 - 10.2019
- Storing and retrieving patient health record
- Filing Records in alphabetical order
- Answer phones, submit request Via fax or mail
- Medical Terminology, ability to read Progress notes
- Scan and upload documents
- Create new patient charts and close D/C charts
- Various audits Narcotic, EMAR/ETAR, Labs, PO Audit, Bed Holds, Weights & Vitals, appointments
- Contact Physicians to review missing documents
- Employee background check, train and orientate on boarding staff
- Create Monthly schedule
- Calculate NHPPD
CNA/ Activity Assistant
Plott Nursing Center
10.2012 - 03.2014
- Feed, bathe and dress residents
- Take vitals
- Turn and reposition patients
- Operate Hoyer equipment
- Answer call lights
- Change bedding and restock supplies
- Measure and record patient intake & output
- Assist with restorative care
- Pass mail and room visits
- go to appointments and outings with residents
Education
High School Diploma -
Chaffey Adult School
Ontario08.2024
No Degree - CNA License
REACH Centers
Rancho Cucamonga, CA08.2012
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Understanding of medical terminology
- Marketing knowledge
- Hospitable and friendly
Timeline
Admissions Coordinator /Patient Liaison
Gladstone Care and Rehabilitation Center
06.2020 - 08.2024
Patient Care Technician, Med Surg/ICU Technician
Casa Colina Hospital
10.2019 - 06.2020
Medical Record Assistant, DSD Assist. /CNA
Las Colinas Post-Acute
08.2014 - 10.2019
CNA/ Activity Assistant
Plott Nursing Center
10.2012 - 03.2014
High School Diploma -
Chaffey Adult School
No Degree - CNA License
REACH Centers
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