Summary
Overview
Work History
Education
Skills
Timeline
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Judy Mathews

Weaver,AL

Summary

Hospitable Admissions Coordinator with over 20 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.

Overview

8
8
years of professional experience

Work History

Admissions Liaison

McGuffey Health and Rehab
07.2023 - Current
  • Successful in obtaining relationships at local hospitals, securing a census increase of 30 plus pts per month
  • Attended Senior Center events, community inservices, and events for marketing and/ or census.
  • Organized clinical documentation, treatment plans, and referrals.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Conducted in-home visits to provide supportive services.
  • Explained medical care options to help families make informed healthcare decisions.
  • Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
  • Implemented evidence-based therapeutic interventions tailored to the specific needs of diverse patient populations.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Developed individual treatment plans and provided counseling to patients.
  • Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
  • Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.

Medical social worker

Oasis/Adoration Hospice
02.2020 - 01.2022
  • All aspects of community hospice social work and also marketing with business development
  • Increased the census in one year to open at Gadsden branch, obtained a medical director, nurse practitioner, and two additional marketing personnel
  • Consistently made census goals each month
  • Transitioned from social work to business development in the last year of employment.
  • Preserved and prepared reports and treatment records.
  • Assessed risk factors of patients and made referrals for further services.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Coordinated patient discharge planning and follow-up care.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Strengthened relationships between the hospital and community partners by serving as a liaison on joint initiatives to improve patient care.
  • Contributed to program development by identifying gaps in service provision and proposing new initiatives based on emerging best practices in medical social work.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
  • Collaborated with healthcare providers to drive continuity of care.
  • Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.

Medical social work

Southern Care Hospice
01.2016 - 01.2020
  • Transitioned from medical social work to business development.
  • Facilitated support groups for patients and families dealing with chronic illness or grief, fostering mutual understanding and connection.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Prepared all required treatment records and reports.
  • Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Explained medical care options to help families make informed healthcare decisions.
  • Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
  • Assessed risk factors of patients and made referrals for further services.

Education

Cleburne County High School

Masters of Public Administration -

Jacksonville State University
01.1999

LBSW Bachelor of Social Work -

Jacksonville State University
01.1996

Skills

  • Risk Management Assessment
  • Gathering Information from Patients
  • Patient Registration
  • Customer Service
  • Bookkeeping Support
  • Medical admissions processes
  • Process Management
  • Medical Services Administration
  • Multi-Line Telephone Systems
  • Application processing
  • Benefits Explanation
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Strong Organization
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Insurance Authorizations
  • Records Management
  • Attention to Detail
  • Evaluating Quality of Care
  • Medical Terminology
  • Resolving Problems
  • Care Plan Recommendations

Timeline

Admissions Liaison

McGuffey Health and Rehab
07.2023 - Current

Medical social worker

Oasis/Adoration Hospice
02.2020 - 01.2022

Medical social work

Southern Care Hospice
01.2016 - 01.2020

Cleburne County High School

Masters of Public Administration -

Jacksonville State University

LBSW Bachelor of Social Work -

Jacksonville State University

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Judy Mathews