Lisa Greer
West Monroe,LA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Clinical Liaison
Specialty Drug Testing/Specialty Diagnostics
Monroe, LA
04.2015 - 06.2021
- Resolved problems, improved operations and provided exceptional service.
- Verified insurance coverage for patients lab work.
- Trained new clinics on how to use the online ordering system for laboratory tests ordered by the physicians.
- Trained new clinics phlebotomist's or medical assistants on proper blood collection techniques, tubes required, and shipping protocols.
- Assisted with specimen processing and quality control.
- Oriented and trained new laboratory specimen processors
- Kept inventory of supplies and placed orders as necessary
- Supervised the shipping of supplies to clinics as orders were sent in
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions
- Organized patient records and database to facilitate information storage and retrieval.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
Foreclosure Processor`
Boles Law Firm, LLC
Monroe, LA
01.2014 - 04.2015
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Assisted in title searches to ensure clear title on property being foreclosed on.
Registered Nurse-Cardiac Cath Lab/Special Procedures Technologist
St. Francis Medical Center
Monroe, LA
09.2005 - 11.2011
- Explained test procedure and supported patient throughout examination to help alleviate anxiety and concern.
- Recognized testing abnormalities and identified need for more extensive scans of area to improve accuracy of test results.
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Placed patient in correct examination position and made adjustments to facilitate accurate test results.
- Monitored patient's vital signs and notified physician of readings outside parameters to determine patient eligibility for testing.
- Reviewed and recorded patient medical histories and relevant clinical data to enhance knowledge prior to examination.
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Assisted on cardiac cauterizations by operating multi-channel physiologic monitor.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Registered Nurse-Post Anesthesia Care Unit
Ouachita Surgical Center
West Monroe, LA
02.2004 - 08.2005
- Evaluated patient pain, nausea, difficulty breathing and fear and agitation in recovery room and employed various nursing interventions to manage vulnerabilities.
- Monitored vital signs and levels of consciousness to verify sedation wore off properly and patient regained consciousness.
- Comforted and reassured patients and family members and patiently answered questions and conveyed important care information.
- Delivered timely and effective physical, social and emotional nursing care according to established standards.
- Assessed patient incision site, monitored body temperature and tracked other indicators of stability or complications.
- Helped patient stand, change dressings and use restroom facility to complete discharge process.
- Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
- Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
Registered Nurse-Post Anesthesia Care Unit
Glenwood Regional Medical Center
West Monroe, LA
01.2003 - 02.2004
- Evaluated patient pain, nausea, difficulty breathing and fear and agitation in recovery room and employed various nursing interventions to manage vulnerabilities.
- Monitored vital signs and levels of consciousness to verify sedation wore off properly and patient regained consciousness.
- Comforted and reassured patients and family members and patiently answered questions and conveyed important care information.
- Delivered timely and effective physical, social and emotional nursing care according to established standards.
- Assessed patient incision site, monitored body temperature and tracked other indicators of stability or complications.
- Helped patient stand, change dressings and use restroom facility to complete discharge process.
- Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
- Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.
- Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.
- Evaluated patient histories, complaints and current symptoms.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
Registered Nurse, Emergency Department
St. Francis Medical Center
Monroe, LA
05.2001 - 10.2002
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Monitored patient reactions to drugs and carefully documented findings.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Implemented medication and IV administration, catheter insertion and airway management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Bachelor of Science - NURSING-RN
University of Louisiana At Monroe
Monroe, LA05.2001
High School Diploma -
Ouachita Parish High School
Monroe, LA05.1995
Skills
- Providing Information and Resources
- Building Rapport and Credibility
- Evaluating Quality of Care
- Resolving Problems
- Microsoft Office
- Caring and Empathetic
- Administrative and Office Support
- Organized and Efficient
- Database Search and Data Entry Skills
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
- Helpful and Service-Oriented
- Explaining Policy and Procedures
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Complaint Investigation
- Verbal and Written Communication
- Billing Issue Resolution and Support
- Multi-Line Telephone Systems
- Punctual and Hardworking
- Medical History Documentation
- Satisfaction Assessment and Tracking
- Forms and Spreadsheet Creation
- Attention to Detail
- Interdisciplinary Collaboration
- Medical Terminology
- Claims Handling and Coverage Verification
- Comfort with Technology and Databases
- Conflict Resolution
- HCPCS Compliance
- Reliability and Dedication
- Care Plan Recommendations
- Risk Management Assessment
- Professional Bedside Manner
- Schedule Coordination
- Communicating to Patients and Families
- Gathering Information from Patients
- Knowledge of Community Services and Programs
Timeline
Clinical Liaison
Specialty Drug Testing/Specialty Diagnostics
04.2015 - 06.2021
Foreclosure Processor`
Boles Law Firm, LLC
01.2014 - 04.2015
Registered Nurse-Cardiac Cath Lab/Special Procedures Technologist
St. Francis Medical Center
09.2005 - 11.2011
Registered Nurse-Post Anesthesia Care Unit
Ouachita Surgical Center
02.2004 - 08.2005
Registered Nurse-Post Anesthesia Care Unit
Glenwood Regional Medical Center
01.2003 - 02.2004
Registered Nurse, Emergency Department
St. Francis Medical Center
05.2001 - 10.2002
Bachelor of Science - NURSING-RN
University of Louisiana At Monroe
High School Diploma -
Ouachita Parish High School
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