Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Jocol

Pasco

Summary

Dynamic Operations Manager with a proven track record at Grainger Industrial Supply, excelling in logistics management and client relationship building. Enhanced customer satisfaction through strategic initiatives and effective communication, while reducing operational risks. Skilled in performance analysis and staff management, fostering a culture of compliance and excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

Grainger Industrial Supply
02.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Reduced operational risks while organizing data to forecast performance trends.

Assistant Store Manager

Fred Meyer
03.2008 - 02.2021
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

MBA - Business Administration

Western Governors University
Salt Lake City, UT
12-2025

Business Management

Western Governors University
Salt Lake City, UT
01-2020

Skills

  • Performance analysis
  • Logistics management
  • Business administration
  • Staff management
  • Building and facility management
  • Client relationships
  • Business development
  • Expense reports

Certification

  • Lean Six Sigma, Six Sigma Global Institute - April 2024
  • Project Management Certificate, Google - January 2022

Timeline

Operations Manager

Grainger Industrial Supply
02.2021 - Current

Assistant Store Manager

Fred Meyer
03.2008 - 02.2021

MBA - Business Administration

Western Governors University

Business Management

Western Governors University

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