Cassandra Johnson
Fort Worth,TX
Summary
Driven by a results-focused approach, I excelled at CDS in Texas by enhancing customer satisfaction and streamlining service delivery, showcasing my exceptional communication and Microsoft Office skills. My background includes building client relationships and leading teams to exceed performance metrics, underpinning my success in diverse customer service roles. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
6
6
Certification
Work History
Consumer Directed Services
CDS In Texas
02.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Trained new employees on company policies and procedures, ensuring consistency in service delivery across the team.
- Managed a high volume of inbound calls, providing exceptional service to each caller.
- Delivered weekly reports to management outlining key performance metrics and trends in customer feedback
- Hiring and firing service provider when necessary.
- Maintain accurate records of service provided record keeping, timesheet payroll.
- Setting the pay an benefits.
- Effective communication an multitasking.
- Report related task.
- Overseeing the work of service providers.
- Self-management, personalized care.
- Providing necessary training to the hired individuals.
Small Business Owner
CI HAndmade Candles N More
06.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilling orders
Respite Care Provider
MHMR Tarrant County
03.2019 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Customer Service
DoorDasher
04.2021 - 02.2023
- Greeted customers warmly to provide exceptional customer service.
- Maintained in-store presence to provide excellent customer service.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
Customer Service ( Self-Employed)
Uber
04.2021 - 02.2023
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05.2024
Medical Assistant - Medical Assistant
ATI Career Training Center - North Richland Hills
North Richland Hills, TX10.2011
GED -
ATI Career Training Center - North Richland Hills
North Richland Hills, TX09.2009
Skills
- Client Relationship Building
- Exceptional communication
- Complaint Handling
- Up-selling strategies
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Customer Relations
- Microsoft Office
- Data Entry
- MS Office
- Order Fulfillment
- Inbound Call Management
Certification
Customer Service
CPR, AED and First Aid
Microsoft Word
Basics of Aviation Management
Food Handling
Customer Care Skills & Telephone Etiquette
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consumer Directed Services
CDS In Texas
02.2024 - Current
Small Business Owner
CI HAndmade Candles N More
06.2021 - Current
Customer Service
DoorDasher
04.2021 - 02.2023
Customer Service ( Self-Employed)
Uber
04.2021 - 02.2023
Respite Care Provider
MHMR Tarrant County
03.2019 - Current
High School Diploma -
Penn Foster College
Medical Assistant - Medical Assistant
ATI Career Training Center - North Richland Hills
GED -
ATI Career Training Center - North Richland Hills
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