Bertha Lavette Ivory
Summary
Accomplished professional with in-depth experience consistently rising through the ranks. Well-versed in sales, personnel and office management, accounting and inventory management. Dedicated to assess client/customer need for optimized customer service through the delivery of services to the highest of quality.
Overview
13
13
years of professional experience
Work History
Supervisor Consumer Directed Services
Phoenix Home Care & Hospice
Columbia, MO
06.2019 - 02.2022
- Marketing throughout various communities on public health initiatives.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for 200 + elderly patients, providing guidance and leadership to over 150 employees
- Assessed Clients in receiving Medicaid services for in-home services
Assistant Manager
PetroMart
Columbia, MO
11.2018 - 06.2019
- Management of day to day operations
- Responsible for inventory, back stocking, scheduling, and overseeing sales associates
- Monitored Customer Service Representative calls to ensure adherence to company standards
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Cato Fashions
Columbia, MO
10.2018 - 06.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Office Manager
Menesy Medical LLC
St. Louis, MO
08.2014 - 09.2018
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
- Developed policies and procedures for effective practice management.
Field Supervisor
Care Home Health Services
St. Louis, MO
01.2010 - 07.2014
- Met with customers to resolve issues and build productive relationships.
- Managed efficient teams of up to 150 employees.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Instructed and supervised new caregivers on providing assistance in daily living activities of dressing, grooming, bathing and toileting patients.
- Instructed and supervised new caregivers on providing home maker chore activities for patients
- Oversaw clinical environments to help caregivers advance knowledge and abilities.
- Developed and maintained courteous and effective working relationships.
Education
Office Computer Specialist Certificate -
Bryan Institute
Business Accounting Certificate -
Everest College
Missouri Medicaid Audit And Compliance -
Certified Manager
Jefferson City, MOCertified Nurse Aide - Nursing Assistance
St Louis Job Corp
St. Louis MOGED -
St Louis Job Corp
St. Louis MOSkills
- Recruiting, interviewing and scheduling of employees
- Strategic planning and project management
- Business administration
- Staff supervision, management and evaluation
- Relationship building through exceptional customer service
- Employee training oversight
- Medicaid billing
- Payroll processing
- Certified Nursing Assistant (CNA)
- Microsoft Office
Accomplishments
Student Government President
Editor of The Student Body Newsletter
Timeline
Supervisor Consumer Directed Services
Phoenix Home Care & Hospice
06.2019 - 02.2022
Assistant Manager
PetroMart
11.2018 - 06.2019
Assistant Manager
Cato Fashions
10.2018 - 06.2019
Office Manager
Menesy Medical LLC
08.2014 - 09.2018
Field Supervisor
Care Home Health Services
01.2010 - 07.2014
Office Computer Specialist Certificate -
Bryan Institute
Business Accounting Certificate -
Everest College
Missouri Medicaid Audit And Compliance -
Certified Manager
Certified Nurse Aide - Nursing Assistance
St Louis Job Corp
GED -
St Louis Job Corp