Cassandra johnson
Reno,NV
Summary
Health information management leader with strong expertise in data governance, compliance, and electronic health records. Proven ability to lead cross-functional teams, adapt to evolving healthcare regulations, and drive operational efficiencies. Strong communicator known for fostering collaboration and maintaining high standards to achieve impactful results. Skilled in project management, health informatics, and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of HIM
PAM Specialty Hospital of Reno
04.2022 - Current
- Safeguards the confidentiality of patient records from unauthorized review or release
- Provides oversight for the prompt and appropriate release of information tasks according to PAM policy
- Works to ensure compliance with HIPAA requirements
- Participates in ongoing activities related to the development, implementation, maintenance of, and adherence to policy covering the privacy of, and access to, patient privacy practices
- Report timeliness of medical provider documentation along with medical record delinquent compliance data timely each month into the hospital’s corporate quality scorecard
- Works with clinical staff, physicians, consultants, nurses, therapists, etc., to ensure documentation is in compliance with hospital, accrediting, and licensing guidelines and provides ongoing education to staff
- Strives to help ensure timely record completion
- Assists in maintaining accurate hospital statistics
- Provides specialized statistical reports as requested
Supervisor of HIM
Saint Mary’s Regional Medical Center
04.2022 - 04.2022
- Assist agencies with the organization, storage and tracking of patient’s chart
- Managed clinical documentation and health information in multiple systems to support patient care
- Reviewed paper and electronic medical records interpreting and analyzing medical records documentation
- Ensure all mandatory training needs and continuing education requirements are met before the due date
- Responsible for directing and facilitating the activities of Health Information Management
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Lead Authorization Specialist
Reno Orthopedic Center
10.2021 - 03.2022
- Manages the daily operation of authorization workflows, while ensuring the staff prioritize the work appropriately
- Interacted with insurance companies and various hospitals to effectively obtain authorizations
- Provided customer service, maintained confidentiality, and abide by HIPAA requirements
- Trained new employees to prepare them with referrals
- Review clinical documentation per HCPCS, CPS, and ICD-10 codes
Referral Specialist
Northern Nevada Medical Center
10.2021 - 03.2022
- Approved and provided authorization approvals for all inter office referrals and procedures
- Ensured all referrals were addressed in a timely manner
- Extended the use of CPT and ICD 10 codes, and medical terminology
Medical Support Specialist
Sierra VA Nevada
09.2020 - 05.2021
- Maintained a high level of confidentiality regarding patients protected health information
- Collected and documented patient medical information
- Utilized various electronic data processing system to input, process, monitor, record, maintain, adjudicate claims, and related data
Medical Coder
St. Luke Medical Center
03.2015 - 11.2019
- Managed chart completion for ICD-9 coding/abstracting
- Review medical documentation and consult with healthcare providers when documentation is inadequate for coding purposes
- Maintained strict patient and provider confidentiality in compliance with all federal, state and hospital
Education
Bachelor of Science - Health Information Management
Western Governor University
Milcreek, UT09-2024
Associate of Science - Business Administration And Management
Kaplan University
Davenport, IA05-2011
Skills
- Strategic Planning
- Resource Management
- Budget Management
- Team Leadership
- Motivational Skills
- Problem Solving
- Resilience
- Effective Communication
- Verbal and written communication
- Decision-making
- Relationship building
Certification
Registered Health Information Administrator, 10/01/25
Certification
Registered Health Information Administraton. March 2025
Timeline
Director of HIM
PAM Specialty Hospital of Reno
04.2022 - Current
Supervisor of HIM
Saint Mary’s Regional Medical Center
04.2022 - 04.2022
Lead Authorization Specialist
Reno Orthopedic Center
10.2021 - 03.2022
Referral Specialist
Northern Nevada Medical Center
10.2021 - 03.2022
Medical Support Specialist
Sierra VA Nevada
09.2020 - 05.2021
Medical Coder
St. Luke Medical Center
03.2015 - 11.2019
Bachelor of Science - Health Information Management
Western Governor University
Associate of Science - Business Administration And Management
Kaplan University