CASSANDRA JOHNSON
Cedar Bluff,VA
Summary
Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Relationship Banker
New Peoples Bank
04.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Kept current with banking products and industry trends to offer expert client advice.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Helped customers with service needs, product explanations and banking.
- Established strong relationships with banking partners to facilitate smooth transactions.
- Increased customer satisfaction by delivering personalized banking solutions and timely support.
- Developed strong relationships with banking partners, facilitating smooth transactions and prompt deposit processing times.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
Bank Teller
NATIONAL BANK OF BLACKSBURG
06.2016 - Current
- Promoted products or services to each customer to consistently achieve sales targets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Counted and packaged currency and coins.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Provided customer records on demand, including account statements and copies of checks.
Education
High School Diploma -
PENN FOSTER
HOME SCHOOL PROGRAM05.2015
Skills
- Deposit and withdrawal management
- Currency packaging
- Cash counting
- Transaction processing
- Account updating
Timeline
Relationship Banker
New Peoples Bank
04.2022 - Current
Bank Teller
NATIONAL BANK OF BLACKSBURG
06.2016 - Current
High School Diploma -
PENN FOSTER