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Hi, I’m
Cassandra Joyce
Buffalo,NY
Summary
Resourceful Supervisor trained in the resolution of critical issues within a time-sensitive environment with a successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvement and maintaining a clean, organized store environment. Proven history of motivating staff to work together to achieve targets, satisfy customers, and keep the store pristine.
Overview
1
Language
1
Certification
2
years of professional experience
Work History
Tim HortonsBuffalo, New York
Supervisor
09.2024 - 09.2026
Job overview
- Maintained a clean, organized store environment, fostering positive atmosphere that enhanced staff morale and customer satisfaction.
- Led closing shifts efficiently during rushes, achieving smooth operations and minimizing wait times through effective team coordination.
- Supervised Tim Hortons team during shifts, ensuring efficient task delegation and support for team members.
- Trained new crew members on service standards, POS use, and opening routines.
- Monitored cash handling, register accuracy, and safe payment processing.
- Improved drive-thru speeds to 20-30 seconds per customer, increasing customer satisfaction and ensuring every guest left satisfied.
- Increased sales by 50% through targeted upselling techniques and dedication to customer-focused service.
- Assisted in setting up training videos, direct deposit, and essential computer equipment, streamlining onboarding and administrative processes.
Education
Home EducationBuffalo, NY
Skills
- Food safety
- Deep cleaning
- Restroom maintenance
- Maintenance
- Waste reduction
- Organizational skills
- Attention to detail
- Time management
- Team coordination
- Guest services
- Customer communication
- Shift supervision
- Closing procedures
- Cash handling
- POS operation
- Drive-thru operations
- Crew training
- Leadership
- Upselling techniques
- Food production
Certification
- servsafe may 2026- may 2031
Languages
English
Professional
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteLocation: Buffalo, NY
Open to relocation: No
References
References available upon request.
Timeline
Supervisor
Tim Hortons
09.2024 - 09.2026
Home Education
06.2025