Cassandra Kuhn
Dacula,GA
Overview
4
4
years of professional experience
Work History
Account Manager
Southern Exteriors
07.2023 - Current
- Audit and balance Accounts Receivable
- Create and Submit COCs (Certificate of Completions)
- Negotiating with Insurance Adjusters
- Keep and update detailed records through Excel on customer files
- Create detailed estimates for Insurance Companies using Xactimate
Bakery Clerk
Publix
12.2021 - 07.2023
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Supervisor
Chick-fil-A
05.2020 - 10.2021
- Worked as a team member for 12 months and a supervisor for 6 months.
- Resolved customer complaints and found solutions.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives, and communication goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Professionally handled stressful circumstances when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Declared Major: Accounting
Kennesaw State University
Kennesaw, GA05.2026
Skills
- Strong work ethic
- Goal-oriented
- Communication skills
- Organizational skills
- Friendly, positive attitude
- Multitasking
- Guest Satisfaction oriented
- Excellent phone customer service
Timeline
Account Manager
Southern Exteriors
07.2023 - Current
Bakery Clerk
Publix
12.2021 - 07.2023
Supervisor
Chick-fil-A
05.2020 - 10.2021
Declared Major: Accounting
Kennesaw State University