Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Kuhn

Dacula,GA

Overview

4
4
years of professional experience

Work History

Account Manager

Southern Exteriors
07.2023 - Current
  • Audit and balance Accounts Receivable
  • Create and Submit COCs (Certificate of Completions)
  • Negotiating with Insurance Adjusters
  • Keep and update detailed records through Excel on customer files
  • Create detailed estimates for Insurance Companies using Xactimate

Bakery Clerk

Publix
12.2021 - 07.2023
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Supervisor

Chick-fil-A
05.2020 - 10.2021
  • Worked as a team member for 12 months and a supervisor for 6 months.
  • Resolved customer complaints and found solutions.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives, and communication goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Professionally handled stressful circumstances when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Declared Major: Accounting

Kennesaw State University
Kennesaw, GA
05.2026

Skills

  • Strong work ethic
  • Goal-oriented
  • Communication skills
  • Organizational skills
  • Friendly, positive attitude
  • Multitasking
  • Guest Satisfaction oriented
  • Excellent phone customer service

Timeline

Account Manager

Southern Exteriors
07.2023 - Current

Bakery Clerk

Publix
12.2021 - 07.2023

Supervisor

Chick-fil-A
05.2020 - 10.2021

Declared Major: Accounting

Kennesaw State University

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Cassandra Kuhn