Cassandra Lambert
Harts,WV
Summary
Adept Billing Manager with a proven track record at Dignity Hospice Of Southern West Virginia, where I spearheaded billing procedure overhauls and resolved complex billing disputes, enhancing collections efficiency. Skilled in accounts receivable management and staff training, my leadership significantly improved payment timeliness and accuracy.
Overview
29
29
years of professional experience
Work History
Billing Manager
Dignity Hospice Of Southern West Virginia
Chapmanville, West Virginia
11.2008 - Current
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Worked with customers to resolve billing disputes in a timely manner.
- Prepared monthly reports on accounts receivable status and aging analysis.
Pharmacy Technician
Health Care Pharmacy
, WV
10.1995 - 10.2008
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
Education
High School Diploma -
Chapmanville High School
Chapmanville, West Virginia05-1986
Skills
- Interest calculations
- Workflow Planning
- Staff Training and Development
- Project Leadership
- Collections experience
- Collections understanding
- Payment posting
- Billing review
- Collections Management
- Insurance Verification
- Training and mentoring
- Claims Processing
- Team direction
- Accounts receivable management
Timeline
Billing Manager
Dignity Hospice Of Southern West Virginia
11.2008 - Current
Pharmacy Technician
Health Care Pharmacy
10.1995 - 10.2008
High School Diploma -
Chapmanville High School