Cassandra Lang
APEX,NC
Summary
Dynamic and adaptable professional with a proven track record in health coaching and customer service excellence. My career journey began in vacation sales and hospitality, where I excelled in motivating clients and building strong relationships. Driven by a passion for wellness, I transitioned to health coaching, a role that offered the flexibility needed while raising a young child. I am now eagerly seeking a role in a robust organization that offers opportunities for growth and professional development as well as the potential to contribute meaningfully to a team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Coach
Self-employeed
03.2019 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
Medical Receptionist
Heights Physical Therapy
02.2014 - 01.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Flooring Design Associate
Mountain Surfaces
02.2013 - 02.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with customers, designers and installers, facilitating effective communication between those groups.
Assistant Manager
The Inn At Crested Butte
02.2009 - 04.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved guest satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional guest service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Reservation Agent
Crested Butte Vacations
12.2007 - 03.2009
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Education
Bachelor Of Arts - Human Ecology
College of The Atlantic
Bar Harbor, MESkills
- Coaching
- Holistic Wellness Approach
- Goal Setting Abilities
- Health Education
- Active listening techniques
- Client Motivation Methods
- HIPAA compliant
- Research abilities
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Active Listening
- Relationship Building
- Interpersonal Skills
- Professionalism
- Adaptability
Certification
Integrative Nutrition Health Coach, 2019
Timeline
Health Coach
Self-employeed
03.2019 - Current
Medical Receptionist
Heights Physical Therapy
02.2014 - 01.2015
Flooring Design Associate
Mountain Surfaces
02.2013 - 02.2014
Assistant Manager
The Inn At Crested Butte
02.2009 - 04.2011
Reservation Agent
Crested Butte Vacations
12.2007 - 03.2009
Bachelor Of Arts - Human Ecology
College of The Atlantic