CASSANDRA L BUCHANAN
Exclusive Wireless
Kelso
14
years of professional experience
Experienced with team leadership, customer service excellence, and operational efficiency. Utilizes effective communication and strategic planning to enhance store performance and employee productivity. Track record of fostering positive work environment and maintaining high standards of customer satisfaction.
Work History
Retail Associate Manager
3 Years 1 Month- Supervised daily store operations to ensure efficient customer service and product availability.
- Trained and mentored new associates on sales techniques and store policies.
- Implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
- Analyzed sales data to identify trends and optimize product placements for increased revenue.
- Collaborated with management to enforce compliance with company policies and operational procedures.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Store Manager
4 Years 4 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs to enhance team performance and customer service skills.
- Analyzed sales data to identify trends, driving inventory management and merchandising strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Server
4 Years 7 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy, ensuring timely delivery of meals to guests.
- Trained new staff on restaurant procedures and customer interaction techniques.
- Collaborated with kitchen staff to optimize workflow during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
2 Years 2 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized workspace to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma
Skills
Retail operations
Customer service
Multitasking
Staff training and development
Store operations
Sales strategies
Professionalism
Sales coaching
Customer engagement
Timeline
Retail Associate Manager
Exclusive Wireless
07.2023 - CurrentRead More
Store Manager
TEAM Wireless
02.2019 - 06.2023Read More
Server
Sizzler Restaurant
07.2014 - 02.2019Read More
Cashier
Little Caesars Pizza
08.2012 - 10.2014Read More
Castle Rock High School
High School Diploma
Read More