David Flood
Pensacola,FL
Summary
Versatile retail leader with extensive experience managing teams and driving sales at T-Mobile, GameStop, and other major retailers. Skilled in customer service, cash handling, inventory management, and staff training. Proven ability to exceed sales goals, maintain top district rankings, and ensure operational excellence through effective team leadership and process improvement.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Pensacola, FL
10.2025 - 08.2026
- Led and coached up to 8 mobile experts to meet company KPI standards.
- Delivered 20-30 training sessions monthly to enhance mobile expert performance and support growth plans.
- Conducted monthly performance conversations with mobile experts to assess progress and identify development opportunities.
- Handled cash transactions, daily deposits, and armored car pickups with consistent accuracy and policy compliance.
Mobile Expert
T-Mobile
Gulf Breeze, FL
09.2023 - 10.2025
- Attracted 8-20 new customers monthly through consultative selling and exceptional customer service.
- Exceeded minimum sales standards by delivering consistent, high-quality customer interactions.
- Maintained a clean, organized sales floor to create a welcoming shopping environment for customers.
- Executed keyholder responsibilities, including coaching team members and managing opening and closing procedures.
Store Manager
GameStop
Pensacola, FL
05.2020 - 03.2024
- Coached staff on performance expectations, contributing to top district rankings and consistent execution of KPIs.
- Enhanced product visibility and sales by maintaining company-directed floor plans and marketing displays.
- Ensured accuracy in cash handling, change orders, and deposits to protect funds and minimize risk.
Team Manager
Alorica Inc.
Pensacola, FL
07.2017 - 06.2020
- Resolved customer inquiries by applying client policies and procedures, ensuring accurate and professional service.
- Supported training classes and floor coverage to improve call handling and policy compliance.
- Delivered customer service by applying client policies and procedures to resolve questions accurately and professionally.
- Aligned site and client objectives by coordinating updates with managers through verbal communication, email, and reporting.
Education
Associates of Art Degree - Graphic Design/Marketing, Studio Art
Pensacola State College
Pensacola, FL 09.2008 - 12.2012
High School Diploma - General Studies
Pace High School
Pace, FL 08.2004 - 05.2008
Skills
- Retail sales
- Staff Training
- Customer Service
- Cash management
- POS Systems
- Inventory Management
- Sales Reporting
- Sales forecasting
- Retail Operations
- Staff Scheduling
- Risk Management
Timeline
Retail Associate Manager
T-Mobile
10.2025 - 08.2026
Mobile Expert
T-Mobile
09.2023 - 10.2025
Store Manager
GameStop
05.2020 - 03.2024
Team Manager
Alorica Inc.
07.2017 - 06.2020
Associates of Art Degree - Graphic Design/Marketing, Studio Art
Pensacola State College
09.2008 - 12.2012
High School Diploma - General Studies
Pace High School
08.2004 - 05.2008