Marilyn Chaguay
West New York,NJ
Summary
Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Utilizes effective communication and organizational skills to streamline processes and support team goals. Track record of problem-solving and improving workflow efficiency in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Retail Associate Manager
T-Mobile
05.2024 - Current
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Lead Mobile Expert
T-Mobile
11.2015 - 05.2024
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Achieved top sales performer status consistently through effective upselling techniques and product knowledge expertise.
Operation Analyst
Verizon Wireless
02.2013 - 11.2015
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Partnered with quality assurance teams in evaluating internal controls and compliance measures aligned with regulatory standards.
Telesales Representative
Verizon Wireless
10.2007 - 02.2013
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
Education
Computer And Information Systems
Hudson County Community College
Jersey City, NJSecurity And Privacy For Big Data
Coursera
Business Analysis And Process Management
Coursera
Skills
- Retail Store Operations
- Staff training and development
- Operations management
- Promotions and marketing
- Sales coaching
- Targeted Sales Strategies
T-Mobile Winner Circle
T-Mobile Winner circle is an internal recognitiom program that honors top-performing employees. typically mobile experts and Managers. who consistently exceed sales targets and deliver exceptional customer service. The accolade is a mark of excellence within t-mobile, reflecting mot only your sales achievements but also your dedication and strong work ethics.
Languages
Spanish
Native or Bilingual
English
Timeline
Retail Associate Manager
T-Mobile
05.2024 - Current
Lead Mobile Expert
T-Mobile
11.2015 - 05.2024
Operation Analyst
Verizon Wireless
02.2013 - 11.2015
Telesales Representative
Verizon Wireless
10.2007 - 02.2013
Computer And Information Systems
Hudson County Community College
Security And Privacy For Big Data
Coursera
Business Analysis And Process Management
Coursera