Marilyn Chaguay
West New York,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Retail Associate Manager
T-Mobile
North Bergen, USA
05.2024 - Current
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Lead Mobile Expert
T-Mobile
North Bergen, USA
11.2015 - 05.2024
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Achieved top sales performer status consistently through effective upselling techniques and product knowledge expertise.
Operation Analyst
Verizon Wireless
Orangeburg, USA
02.2013 - 11.2015
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Partnered with quality assurance teams in evaluating internal controls and compliance measures aligned with regulatory standards.
Telesales Representative
Verizon Wireless
Orangeburg, USA
10.2007 - 02.2013
- Conducted outbound calls to promote Verizon Wireless products and services.
Education
Computer And Information Systems
Hudson County Community College
Jersey City, NJSecurity And Privacy For Big Data
Coursera
Skills
- Retail Store Operations
- Targeted Sales Strategies
- Sales coaching
- Power BI
- Tapestry
- Salesforce
- UKG dimensions
Languages
English
Spanish
Awards
T-Mobile Winner Circle, Consistently recognized as a top performer at T-Mobile, earning Winner Circle honors and ranking in the top 20% of sales representatives company-wide for seven consecutive years. Proven ability to exceed sales goals and deliver strong customer experiences.
Timeline
Retail Associate Manager
T-Mobile
05.2024 - Current
Lead Mobile Expert
T-Mobile
11.2015 - 05.2024
Operation Analyst
Verizon Wireless
02.2013 - 11.2015
Telesales Representative
Verizon Wireless
10.2007 - 02.2013
Computer And Information Systems
Hudson County Community College
Security And Privacy For Big Data
Coursera