Matthew Schmidt
Beaver Dam
Summary
I'm a Dynamic Retail Associate Manager with expertise in staff training, sales strategy, and enhancing customer satisfaction. I have an eye for detail. I also enjoy working with my hands for a wide range of things, such as technology and hand-made items.
Overview
22
22
years of professional experience
Work History
Retail Associate Manager
US Cellular Wireless/T-mobile
Beaver Dam, WI
04.2024 - Current
- Led daily operations to ensure high customer satisfaction and efficient service delivery.
- Trained and mentored new associates on product knowledge and sales techniques.
- Conducted performance evaluations to provide feedback and promote employee development.
- Resolved customer complaints effectively, ensuring positive outcomes and repeat business.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Analyzed sales data to identify trends and recommend strategic initiatives for growth.
Retail Wireless Consultant
US Cellular Wireless
Beaver Dam, WI
03.2014 - 04.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting wireless plans and devices that meet their needs.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
- Maintained strong relationships with customers, resulting in repeat business and referrals.
- Provided technical support to customers experiencing device-related issues, troubleshooting problems effectively to minimize downtime.
- Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
- Stayed up-to-date with industry trends, ensuring accurate information was provided to customers regarding new products and promotions.
- Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
Sales Representative
Silica Appliance & Electronics
Beaver Dam, WI
02.2007 - 03.2014
- Developed strong customer relationships to drive repeat business and enhance satisfaction.
- Conducted product demonstrations to showcase features and benefits effectively.
- Streamlined sales processes, improving efficiency and reducing response times for customers.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Staples
Beaver Dam, WI
05.2004 - 08.2006
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Dodgeland High School
Juneau, WI04-2005
Skills
- Store operations
- Staff training and development
- Delegation and supervision
- Sales strategy development
- Sales coaching
- Customer engagement
- Employee scheduling
- Retail operations
- Display building
Timeline
Retail Associate Manager
US Cellular Wireless/T-mobile
04.2024 - Current
Retail Wireless Consultant
US Cellular Wireless
03.2014 - 04.2024
Sales Representative
Silica Appliance & Electronics
02.2007 - 03.2014
Sales Representative
Staples
05.2004 - 08.2006
High School Diploma -
Dodgeland High School