Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Lewis

Cleveland,United States

Summary

Data Entry Clerk with 3 years of experience in record keeping,time management, and attention to detail. Proven ability to streamline customer service processes and enhance satisfaction scores.Adept at maintaining meticulous records and collaborating effectively within teams.

Overview

2025
2025
years of professional experience

Work History

CUSTOMER SERVICE REP(REMOTE)

CVS
WANTAGH, NY
12.2022 - Current
  • Streamlined customer service processes, reducing wait times and improving satisfaction scores
  • Resolved complex issues, contributing to higher retention rates
  • Proposed and implemented customer feedback system,providing valuable insights for service improvements.Adapted quickly to evolving company policies
  • Maintained Meticulous records of customer interactions, ensuring accurate follow-ups
  • Consistently adhered to company protocols,minimizing errors
  • Optimized customer service processes, reducing wait times

DATAENTRYCLERK(REMOTE)

ROYAL STAFFING GROUP LLC
WINCHESTER, KY
02.2020 - 10.2022
  • Spearheaded remote data entry initiatives, streamlining processes and enhancing accuracy
  • Implemented Novel error-checking methods, reducing input errors
  • Meticulously Managed large datasets, ensuring data integrity and confidentiality
  • Developed efficient filing systems, improving data retrieval times
  • Fostered strong relationships with remote team members, enhancing communication and cooperation.Actively Participated in virtual meetings and training

CHATSUPPORTREP(REMOTE)

JONES BEACH THEATER
  • Deliver exceptional remote chat support, resolving customer inquiries promptly
  • Maintainhigh satisfactionrates throughclear communicationand empathy
  • Analyze customer feedback to identify recurring issues.Implement data-driven solutions, leading to noticeable improvement in response times
  • Consistently exceed performance metrics,handling high volume of chats efficiently.Contribute to team success through knowledge sharing
  • Swiftly resolve customer issues via remote chat,maintaining high satisfaction.Analyze feedback to enhance response times.Exceed Metrics, contributing to team success

Education

DIPLOMA -

WEST BOLIVAR HIGH SCHOOL
ROSEDALE, MS
05.1999

Skills

  • Record Keeping
  • Time Management (Expert)
  • Attention To Detail
  • TeamCollaboration
  • Problem Solving
  • DataAnalysis
  • Process Improvement

Timeline

CUSTOMER SERVICE REP(REMOTE)

CVS
12.2022 - Current

DATAENTRYCLERK(REMOTE)

ROYAL STAFFING GROUP LLC
02.2020 - 10.2022

CHATSUPPORTREP(REMOTE)

JONES BEACH THEATER

DIPLOMA -

WEST BOLIVAR HIGH SCHOOL

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Cassandra Lewis