Mary Johnson
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Rep(remote)
Road To Wellness
Houston, TX
04.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Managed over 15 customers calls per day.
Project Administrator
SL Solutions
Houston, TX
01.2015 - 03.2020
- Performed wide variety of administrative duties to Behavioral Health therapists.
- Responsible for drafting, reviewing and finalizing contractual agreement between therapist and health clinics, etc. for services.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared expense reports and scheduling.
- Arranged events by overseeing logistics, budgets, venue selection and activity planning.
Director
Inner Beauty Excel
Houston, TX
03.2009 - 06.2014
- Worked closely with organizational leadership and board of directors to determine mission and purpose of organization.
- Assisted in organizing numerous community services and events for city of Houston.
- Managed to coordinate 3 community events every month.
- Coordinated and attended educational workshops and seminars.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members.
Education
Bachelor of Science -
Grambling State University
Grambling, LASkills
- Customer Support
- Critical Thinking
- Active Listening
- Account Management
- Managing Multiple Tasks
- Computer Proficiency
- Administrative Support
- Project Management Abilities
- Contract Amendments
- Verbal and Written Communication
Timeline
Customer Service Rep(remote)
Road To Wellness
04.2020 - 07.2022
Project Administrator
SL Solutions
01.2015 - 03.2020
Director
Inner Beauty Excel
03.2009 - 06.2014
Bachelor of Science -
Grambling State University