CASSANDRA L. GIBBS
Los Angeles,California
Summary
Hospitality and sales professional with 15 years of experience in delivering exceptional service and ensuring customer satisfaction. Proven track record of creating welcoming environments at top establishments including Oste, Meet in Paris and Craft Los Angeles. Recognized for maintaining a balance of professionalism and approachability in high-pressure settings.
Overview
9
9
years of professional experience
Work History
Lead Server
Meet in Paris
Culver City, California
02.2025 - Current
- Bonjour!
Upscale Server
Oste
Los Angeles, CA
02.2023 - 03.2025
- Oversaw service operations for up to 25 tables per shift, ensuring seamless execution and high-quality guest experiences.
- Managed up to 200 customer interactions daily, maintaining efficiency and leadership in a fast-paced environment
- Increased average guest check by 25% through strategic upselling and team-driven revenue initiatives
Captain
Craft Los Angeles
Los Angeles, CA
05.2017 - 01.2021
- Privacy of high-profile guests
- Exceptional attention to detail and organizational oversight
- Orchestrated and organized special corporate events
Education
St. Clair County Community College
Port Huron, MISkills
- Dependability
- Relationship building
- High-value sales
- Customer relationship management
- Quality assurance
- Attention to detail
- Conflict resolution
Timeline
Lead Server
Meet in Paris
02.2025 - Current
Upscale Server
Oste
02.2023 - 03.2025
Captain
Craft Los Angeles
05.2017 - 01.2021
St. Clair County Community College