- Auto Repair/Restoration
- Web Development and Design
- Coding and Programming
Justin Francisco
Marysville,WA
Summary
Highly regarded by both guests and management for delivering exceptional service that encourages repeat business, including being recognized in reviews for making a significant positive impact within my Lead Server/Bartender Role at a fast-paced restaurant. Known for consistently creating a welcoming atmosphere, resolving issues promptly, and contributing to the restaurant's ongoing success.
Demonstrated a strong work ethic and dependability as a merchandiser at Pepsi by consistently managing demanding schedules, including working more than 12 hours independently and covering holiday shifts to support increased sales. Recognized for reliability, self-motivation, and the ability to maintain high performance standards while working autonomously in fast-paced environments, often going above and beyond to ensure sales goals were met during peak periods.
Overview
4
4
years of professional experience
Work History
Lead Server
Swish Swish
08.2024 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Confirmed excellent customer service by quickly resolving customer concerns.
Merchandiser
PepsiCo
09.2023 - 09.2024
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
Event Assistant
Nasco
04.2023 - Current
- Provided exceptional customer service and ensured attendee satisfaction at the Washington State Convention Center.
- Checked badges and verified attendee credentials, maintaining a secure environment.
- Monitored escalator safety and conducted regular safety checks, promptly addressing issues.
- Guided attendees with clear directions, enhancing their event experience.
- Utilized excellent communication skills to assist and direct attendees.
- Demonstrated dedication to exceeding expectations, creating a positive impact as an invaluable team member.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 30,000 guests.
Valet
Ace Parking
10.2024 - 12.2024
- Provided exceptional customer service while managing high volumes of vehicles.
- Maintained a clean and organized parking lot, ensuring a safe and secure facility.
- Demonstrated attention to detail and efficiency in a fast-paced environment.
Merchandiser
Swire Coca Cola
01.2023 - 04.2024
- Implemented visual merchandising strategies to enhance product visibility and sales performance.
- Conducted market research to determine consumer needs and preferences, adjusting product displays accordingly.
- Collaborated with store management to optimize product placement and promotional displays.
- Monitored inventory levels and coordinated with suppliers to ensure timely restocking of merchandise.
- Trained and supervised junior staff on effective merchandising techniques and company standards.
Lot Attendant
Chuck Olsen Chevrolet
06.2022 - 09.2024
- Exceeded customer expectations through excellent service and care.
- Utilized strong communication skills to interact effectively with customers, team members, and management.
- Ensured a seamless parking experience for all patrons through dedication and expertise.
- Maintained a clean and organized lot, ensuring top condition for vehicle displays.
- Moved inventory between locations and assisted customers with inquiries.
- Prepped vehicles for test drives, including washing and detailing cars thoroughly.
- Took pride in detailed inspections to ensure vehicles were ready for display.
- Contributed significantly to dealership success through commitment to excellence and exceptional customer service.
Security Guard
Allied Security
10.2021 - 01.2022
- Ensured a safe and secure environment for employees, visitors, and property.
- Conducted regular patrols of the premises and responded promptly to incidents and alarms.
- Interacted with employees and visitors in a courteous and friendly manner.
- Utilized strong communication skills, attention to detail, and quick thinking in high-pressure situations.
- Maintained facility safety and security, providing a welcoming and secure environment for all.
Education
No Degree - Business Administration
Edmonds College
Edmonds, WA05-2027
Skills
- Exceptional Customer Service
- Top-Tier Efficiency
- Analytical Thinking
- Detail-Oriented
- Strong Work Ethic, Stamina & Resilience
- Reliability & Dependability
- Time Management
- Communication & Relationship Building
- Adaptability
- Process Improvement
- Accuracy & Precision
- Liquor, wine, and food service
Interests
Timeline
Valet
Ace Parking
10.2024 - 12.2024
Lead Server
Swish Swish
08.2024 - Current
Merchandiser
PepsiCo
09.2023 - 09.2024
Event Assistant
Nasco
04.2023 - Current
Merchandiser
Swire Coca Cola
01.2023 - 04.2024
Lot Attendant
Chuck Olsen Chevrolet
06.2022 - 09.2024
Security Guard
Allied Security
10.2021 - 01.2022
No Degree - Business Administration
Edmonds College
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