Cassandra Madden
Kent,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Bjs Restaurants Inc
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Casino Cage Cashier
Kootenai River Inn Casino & Spa
02.2020 - 07.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
Server Trainer
Red Lobster
09.2018 - 01.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Recreational Leader
City of Des Moines
12.2017 - 08.2018
- Registered participants and answered specific event inquiries.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational offerings
- Assisted children in activities such as homework, snacks, playing outside.
Education
High School Diploma -
Bonners Ferry High School
Bonners Ferry, ID 06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Service prioritization
- Customer service
- Memory retention
- Team collaboration
- Task prioritization
- Regulatory compliance
- Multitasking and organization
- Calm demeanor
- Positive and professional
Timeline
Server
Bjs Restaurants Inc
08.2021 - Current
Casino Cage Cashier
Kootenai River Inn Casino & Spa
02.2020 - 07.2021
Server Trainer
Red Lobster
09.2018 - 01.2020
Recreational Leader
City of Des Moines
12.2017 - 08.2018
High School Diploma -
Bonners Ferry High School
Similar Profiles
Sebastian GarciaSebastian Garcia
Take Out, Quality Assurance, and Server at Bjs Restaurants IncTake Out, Quality Assurance, and Server at Bjs Restaurants Inc
Daniel CanelaDaniel Canela
Line Cook at Bjs Restaurants IncLine Cook at Bjs Restaurants Inc
Jhon AcostaJhon Acosta
Server at Bjs Restaurants IncServer at Bjs Restaurants Inc
Calvin WemigwansCalvin Wemigwans
Prep Cook at Bjs Restaurants IncPrep Cook at Bjs Restaurants Inc
NSOFINI BIMENSOFINI BIME
SQL Server Database Administrator at Trader Joe’s CorpSQL Server Database Administrator at Trader Joe’s Corp