Cassandra Jacques
Genoa Healthcare
Marshall,MN
10
years of professional experience
Results-driven Certified Pharmacy Technician with proven expertise at Genoa Healthcare in medication dispensing and insurance billing. Demonstrated exceptional attention to detail and problem-solving skills, enhancing patient care and operational efficiency. Successfully streamlined workflows, reducing wait times and improving customer satisfaction through effective team collaboration and meticulous data entry.
Work History
Certified Pharmacy Technician
9 Years 6 Months- Processed prescription orders accurately using pharmacy software and established dispensing workflows.
- Prepared medication packs, labels, and containers while maintaining strict quality and safety standards.
- Verified prescription information, patient profiles, and medication details to support accurate dispensing.
- Assisted customers and clinic staff with refill requests, order status, and pharmacy questions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained inventory, stocked medications, and flagged shortages to support uninterrupted pharmacy operations.
- Supported insurance billing, prior authorization follow-up, and rejection resolution for prescription claims.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
High School Diploma
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
HIPAA regulations
Medication dispensing
Team collaboration
Filling prescriptions
Manual and automated medication dispensing
Patient confidentiality
Insurance verification
Pharmacy law compliance
Multitasking and organization
Stocking medications
Prescription labeling
Patient paperwork
Refill requests
Certified pharmacy technician (cpht)
Cash register operations
Timeline
Certified Pharmacy Technician
Genoa Healthcare
04.2017 - CurrentRead More
Tracy High School
High School Diploma
Read More