Cassandra Martinez
Pharr,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist
STHS Health Systems Pain Management
Mcallen, TX
07.2024 - Current
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Processed payments from patients and maintained accurate financial records.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
Administrative Assistant III
Texas Health and Human Services Commission
Edinburg, TX
02.2023 - 04.2024
- Developed and maintained reports for regional facilities, contracts, and leases
- Collaborating with the project manager and team to maximize productivity
- Coordinating efforts within the team and with outside consultants efficiently
- Reporting updates verbally and in written form to management
- Monitored progress on projects assigned by upper management.
- Assisted in office moves, physical inventory, warehouse operations, receptionist/switchboard and mailroom/copy center duties
- Provided basic level technical assistance to others (for example, staff, contractors, volunteers, other organizations) on policies, procedures, rules, regulations, standards, or requirements
- Performed administrative or support work for assigned areas (for example, drafting correspondence/documents, tracking assignments, maintaining records and/or logs, completing forms/reports, explaining rules/procedures).
Medical Billing/Insurance Verifier
Doctors Hospital at Renaissance
Edinburg, TX
07.2022 - 11.2022
- Performed verification of Medicare coverage.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Resolved disputes between providers and third-party payers in a timely manner.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Provided customer service support by answering questions regarding benefits, coverage, payment plans.
- Evaluated medical necessity of services provided by providers.
- Monitored changes in health care policies and procedures related to insurance verification process.
Medical Billing/Collections
Stoneridge Physical Rehabilitation
Edinburg, TX
01.2022 - 07.2022
- Protected medical office operations and integrity by keeping patient information confidential.
- Verified patient insurance eligibility and coverage for medical services rendered.
- Reconciled accounts receivable reports to ensure accuracy of payments received.
- Maintained detailed records of all billing activities in compliance with company policies and procedures.
- Collaborated closely with other departments such as clinical staff, front desk personnel., to ensure accurate coding of services provided.
- Followed up on unpaid or denied claims in a timely manner.
- Utilized various software programs to enter data into the system accurately.
Sales Associate/Cashier
Feldman's Liquor Store
Pharr, TX
01.2020 - 01.2022
- Increased customer retention by 20%
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
Community Liaison
Alcohol Drug Abuse Coalition
Nacogdoches, TX
01.2017 - 01.2019
- Answered calls and interacted with community members to provide information on advocacy services.
- Worked closely with the community and educating about the dangers of alcohol and drug abuse
- Performed administrative or support work for assigned case managers (for example, drafting correspondence/documents, tracking assignments, maintaining records and/or logs, completing forms/reports, explaining rules/procedures)
- Volunteered weekly for various local programs and to help educate children and teenagers
- Worked closely with clients suffering from mental health issues.
- Developed and implemented plans for outreach initiatives to engage community members.
- Participated in strategic planning sessions to develop new strategies for engaging residents.
- Developed partnerships with organizations that serve similar communities in order to share resources.
Education
Associate of Arts - Psychology
South Texas College
McAllen, TX05.2024
High School Diploma -
South Texas BETA
Edinburg, TX12.2012
Skills
- Management
- Problem solving
- Communication
- Leadership
- Bilingual
- Has worked closely with mental health
- Team Player
- Goal Oriented
- Technical Skills
- Adaptability
- Medical coding
- Medical Billing
- Type up to 50 WPM
- Appointment Scheduling
- Memo preparation
- Workflow Optimization
- Office Administration
- Spreadsheet Management
- Project Planning
- Event Coordination
- Meeting planning
- Calendar Management
- Data Entry
- Information Security
- Scheduling
- Reception oversight
Accomplishments
- Employee of the Month October 2023, and February 2024
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Medical Office Specialist
STHS Health Systems Pain Management
07.2024 - Current
Administrative Assistant III
Texas Health and Human Services Commission
02.2023 - 04.2024
Medical Billing/Insurance Verifier
Doctors Hospital at Renaissance
07.2022 - 11.2022
Medical Billing/Collections
Stoneridge Physical Rehabilitation
01.2022 - 07.2022
Sales Associate/Cashier
Feldman's Liquor Store
01.2020 - 01.2022
Community Liaison
Alcohol Drug Abuse Coalition
01.2017 - 01.2019
Associate of Arts - Psychology
South Texas College
High School Diploma -
South Texas BETA
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