Cassandra Matamoros

Managed high-volume incoming inquiries (50+ calls, emails, and texts daily), providing detailed information and timely follow-up

Scheduled appointments efficiently while coordinating calendars to optimize daily workflow

Routed multi-line phone system calls to appropriate departments, ensuring smooth client communication

Maintained accurate data entry of client information into internal systems with strong attention to detail and confidentiality

Organized and tracked important documents in a structured filing system

Delivered professional customer service in a fast-paced environment while handling multiple tasks simultaneously

Provided individualized support while monitoring developmental and behavioral progress

Maintained accurate documentation and confidential records

Established structured routines to ensure safety, organization, and efficiency

Built trusting relationships through empathy, patience, and active listening

Communicated professionally with families and multidisciplinary teams regarding care updates

Supported diverse populations by adapting activities to meet individualized needs

Maintained a structured and safe environment through proactive behavior management

Followed detailed care/lesson plans to ensure consistency and continuity

Collaborated with multidisciplinary team members to modify strategies for improved outcomes

Demonstrated strong organizational and time-management skills in dynamic environments