Cassandra Mauras
Charleston,WV
Summary
Detail-oriented healthcare operations professional with experience in patient account resolution, refund processing, account auditing, and financial discrepancy research. Skilled in reviewing account records, ensuring documentation accuracy, maintaining confidentiality, and collaborating across departments to resolve complex account issues efficiently. Brings additional experience in employee supervision, payroll administration, and business operations management. Demonstrates strong analytical, organizational, and problem-solving skills with a commitment to accuracy, compliance, workflow efficiency, and quality service delivery.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Co-owner and Operations Manager
Dom’s Moving and Grooving
Charleston, WV
05.2026 - Current
- Oversaw daily business operations, enhancing scheduling, customer relations, and service coordination.
- Coordinate moving logistics, transportation, labor, and equipment to support efficient service delivery.
- Manage client inquiries, bookings, and follow-up communications, ensuring high customer satisfaction.
- Prepare customer estimates, quotes, and service agreements for residential and commercial moves.
- Developed pricing strategies, business procedures, and marketing initiatives, driving company growth.
- Maintain business records, track expenses, and oversee administrative activities.
- Build relationships with customers, vendors, and business partners to expand service opportunities.
Patient Account Resolution Specialist
Vandalia Health
, West Virginia
05.2026 - Current
- Reviewed and processed patient account refund requests, ensuring compliance with established workflows and procedures.
- Research patient account details and supporting documentation to help verify refund amounts and resolve account discrepancies.
- Coordinated with internal teams to clarify refund-related inquiries, gather necessary information, and ensure timely follow-up.
- Maintain accurate documentation of account research, refund activity, and follow-up to support timely and consistent resolution.
- Manage multiple account-related tasks while maintaining attention to detail, confidentiality, and service quality.
- Collaborated with colleagues and departments to investigate and resolve account discrepancies.
Assistant Surgical Coordinator
Fort Lauderdale Eye Institute
Plantation, FL
06.2025 - 03.2026
- Managed competing requests and addressed scheduling and administrative issues to keep workflow moving in fast-paced medical office.
- Supported surgical administrative activities for assigned physicians, improving scheduling preparation and patient care workflows.
- Helped patients, physicians, and office staff communicate, resolving questions, coordinating next steps, and supporting timely follow-up.
- Maintained organized patient documentation and records to support accurate information handling and continuity of care.
- Handled confidential patient information in line with privacy requirements and office procedures.
Owner and Operations Manager
New Direction Relationship Coach LLC
Concord, North Carolina
05.2022 - 03.2026
- Founded and managed business operations, overseeing daily activities, administrative functions, and service delivery.
- Supervised and managed a team of more than five employees, providing guidance, delegating responsibilities, and monitoring performance.
- Oversaw budgeting, expense tracking, and general business administration.
- Managed client relations, business communications, and administrative documentation.
- Supported business development, marketing initiatives, and client retention efforts.
- Provided relationship coaching and client support, helping clients identify relationship challenges, establish goals, and develop effective communication strategies.
- Maintained client records, managed appointments, and coordinated service delivery while protecting client confidentiality.
Customer Service Specialist / Records Clerk
Concord Police Department
Concord, NC
08.2023 - 05.2025
- Delivered customer service through phone, in-person, and administrative interactions, ensuring positive experiences.
- Processed records and documentation with an emphasis on accuracy, confidentiality, and established procedures.
- Performed data entry, document processing, fingerprinting support, and records-related administrative tasks.
- Addressed inquiries, determined next steps, and directed requests to appropriate personnel for timely resolution.
- Handled multiple requests while upholding professionalism, discretion, and meticulous attention to detail.
Education
Certificate - CPR/AED/First Aid
National CPR Foundation
01-2023
Certificate - Life Coach
International Association of Professions Career
03-2022
Certificate - Allied Health Assistant
Miami Lakes Educational Center
Miami, FL05-2012
Additional Healthcare Certifications - Health Care Education
Miami Lakes Educational Center
Miami, FL05-2012
High School Diploma -
Miami Lakes Education
Miami04-2002
Skills
- Patient Account Resolution & Management
- Healthcare Billing and Revenue Cycle Operations
- Patient Account Auditing & Reconciliation
- Refund Processing and Account Adjustments
- Healthcare Compliance & Documentation Accuracy
- Employee Supervision & Team Leadership
- Workflow Coordination & Process Improvement
- Cross-Departmental Communication & Collaboration
- Problem-Solving & Discrepancy Resolution
- Confidential Records Management & Data Privacy
- Microsoft Excel & Outlook
- Customer Service & Conflict Resolution
- Time Management & Organizational Skills
- Payroll Processing & Administration
Personal Information
Title: PATIENT ACCOUNT SUPERVISOR
Languages
English
Professional
Spanish
Professional
Timeline
Co-owner and Operations Manager
Dom’s Moving and Grooving
05.2026 - Current
Patient Account Resolution Specialist
Vandalia Health
05.2026 - Current
Assistant Surgical Coordinator
Fort Lauderdale Eye Institute
06.2025 - 03.2026
Customer Service Specialist / Records Clerk
Concord Police Department
08.2023 - 05.2025
Owner and Operations Manager
New Direction Relationship Coach LLC
05.2022 - 03.2026
Certificate - CPR/AED/First Aid
National CPR Foundation
Certificate - Life Coach
International Association of Professions Career
Certificate - Allied Health Assistant
Miami Lakes Educational Center
Additional Healthcare Certifications - Health Care Education
Miami Lakes Educational Center
High School Diploma -
Miami Lakes Education