Cassandra McKinney
SEGUIN,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Tenet Health
San Antonio, Texas
01.2023 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Collected and verified patient information for accurate records.
- Coordinated insurance verification and eligibility checks for services.
- Handled patient complaints and resolved issues efficiently.
- Provided customer service by answering patient questions and addressing concerns.
Customer Service Representative
American Airlines
San Antonio, Texas
02.2022 - 01.2023
- Resolved customer inquiries and complaints through effective communication techniques.
- Assisted passengers with reservations and ticket changes using airline systems.
- Coordinated with team members to ensure timely flight check-ins and boarding procedures.
- Documented customer interactions in database for accurate record-keeping and follow-up.
Education
Colton High School
Colton, CASkills
- Appointment scheduling
- Insurance verification
- Patient record management
- Complaint resolution
- Customer relationship management
- Data entry accuracy
- Effective communication
- Problem solving
- Time management
- Active listening
- Reception management
Timeline
Patient Service Representative
Tenet Health
01.2023 - Current
Customer Service Representative
American Airlines
02.2022 - 01.2023
Colton High School