Cassandra Mettler

• Drafted correspondence and memos to ensure effective team communication.
• Coordinated communication among clients, attorneys, and external parties efficiently.
• Scheduled appointments and managed calendars for attorneys to enhance time management.
• Maintained confidentiality of sensitive information across all legal matters handled.
• Provided comprehensive administrative support by organizing files and preparing correspondence.
• Filed pleadings and paperwork with court clerk to meet strict deadlines consistently.
• Answered phones promptly, delivering courteous customer service to clients.
• Redacted confidential information from legal documents on an as-needed basis.

Assigned cases to appropriate attorney and assistant teams for efficient processing.

Verified receipt and opening of all cases within the month.

Electronically filed notice of appearance for assigned attorney to ensure compliance.

Organized paper documents into designated file folders for easy retrieval.

Labeled file folders systematically for streamlined access.

Distributed completed files to designated assistants for further action.

Updated court events in the system to maintain accurate records.

• Resolved customer inquiries and complaints promptly, enhancing overall service satisfaction.
• Utilized CRM software to track interactions and gather customer feedback for continuous improvement.
• Handled escalated complaints with professionalism and empathy to maintain client trust.
• Maintained accurate records of customer transactions for quality assurance reviews.
• Provided knowledgeable support for product selection, ordering, billing, returns, and exchanges.
• Engaged customers in conversations to identify needs and deliver tailored solutions.
• Gathered feedback through surveys to inform service enhancements and operational adjustments.
• Remained calm in stressful situations, effectively diffusing tension to ensure positive outcomes.

• Maintained accurate filing systems for legal records and correspondence.
• Managed electronic filing systems using specialized software tools.
• Trained new employees on proper filing techniques and system usage.
• Organized and filed documents according to established procedures.
• Reviewed files to ensure completeness and accuracy of information.
• Verified accuracy of filing information prior to indexing documents.
• Retrieved requested files from archives or offsite locations while ensuring confidentiality.
• Updated file indexes regularly to reflect changes in content or location of materials.