Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
Certification
Timeline
OperationsManager

Cassandra Miskei

Waddell,Arizona

Summary

Dynamic Operations Manager with a proven track record at Discover Financial Services, skilled in empowering teams and enhancing accountability. Adept at multitasking and delivering exceptional customer service, I foster a hospitable environment while ensuring compliance and operational excellence. Committed to driving performance improvements through effective time management and collaboration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Discover
07.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Barista

Zero Degrees
06.2021 - 03.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server

Church for the Nations
06.2016 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Operations Management

Wilmington University
New Castle, DE
05-2025

High School Diploma -

Apollo High School
Glendale, AZ
05-2018

Skills

  • Customer Service
  • Team Player
  • Hospitable
  • Multitasking
  • Time Management
  • Food Handling Knowledge

Objective

To obtain a Server or Hostess position in a environment where I can use my exceptional customer service skills and knowledge in food and wine to ensure an excellent dining experience for guests.

Accomplishments

  • Served wine at Virginia Point Wine Festival in 2023 and 2024
  • FCCLA (Family, Career, and Community Leaders of America) participant in 2018

Certification

  • Food Handlers Certification

Timeline

Barista

Zero Degrees
06.2021 - 03.2022

Operations Manager

Discover
07.2018 - Current

Server

Church for the Nations
06.2016 - 08.2018

Bachelor of Science - Operations Management

Wilmington University

High School Diploma -

Apollo High School

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