Cassandra Moreno
Kahului,HI
Summary
Adept at streamlining patient care processes, significantly enhanced referral efficiency at Maui Medical Group. Expertise in insurance verification and organizational abilities led to smoother transitions between healthcare providers, improving patient satisfaction. Skilled in HIPAA regulations and database management, I excel in delivering high-quality customer service and safeguarding patient information. Efficient Referral Coordinator 4 years of increasing responsibility medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes.
Overview
19
19
years of professional experience
Work History
Referral Coordinator
Maui Medical Group
11.2007 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Assisted with completion of referral forms and verified data accuracy and completion
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Esthetician
Massage Envy Spa
01.2018 - 06.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
Addmitting Clerk
Maui Health System
08.2005 - 09.2007
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Certificate For Estetics - Certificate
Maui School of Cosmetology
Kahului, HI12.2004
High School Diploma -
Henry Perrine Baldwin High School
Wailuku, HI06.1990
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Organizational abilities
- Data entry proficiency
- Appointment Scheduling
- Follow-up Coordination
- Healthcare Systems Understanding
- Scheduling Software
- Accurate Documentation
- HIPAA Regulations
- Database Management
- Notetaking and documentation
- Physician Authorizations
- HIPAA Guidelines
Timeline
Esthetician
Massage Envy Spa
01.2018 - 06.2020
Referral Coordinator
Maui Medical Group
11.2007 - Current
Addmitting Clerk
Maui Health System
08.2005 - 09.2007
Certificate For Estetics - Certificate
Maui School of Cosmetology
High School Diploma -
Henry Perrine Baldwin High School
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