Cassandra Morrow
Anderson,IN
Summary
Dynamic professional with extensive experience in cash handling and customer relationship management at Caesars Entertainment. Proven track record in training teams and ensuring compliance with regulations. Adept at maintaining financial accuracy and fostering a secure environment, demonstrating strong communication and organizational skills to enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Cage Cashier
Caesars Entertainment
Anderson, IN
08.2025 - Current
- Processed cash transactions for diverse patrons, ensuring timely service in high-volume environment.
- Processed customer transactions, including cash and credit payments.
- Verified and balanced cash drawers, ensuring accuracy and accountability at shift changes.
- Maintained detailed records of financial transactions, supporting transparency and compliance.
- Monitored laws and regulations regarding financial transactions to maintain compliance.
- Collaborated with security personnel to ensure a safe gaming environment.
- Provided training to new cashiers on operational procedures and customer service protocols.
Food Service Specialist
Community Hospital Anderson
Anderson, IN
12.2021 - 04.2025
- Created meals aligned with dietary guidelines and tailored to resident preferences to promote health and satisfaction.
- Streamlined food preparation workflows to improve efficiency and reduce prep time.
- Maintained kitchen cleanliness and adhered to food safety regulations.
- Onboarded new employees by delivering training on food safety and service protocols to ensure compliance and service quality.
- Assisted in inventory management and supply ordering procedures.
- Operated kitchen equipment efficiently for meal preparation and cooking.
General Manager of Operations
Chuck E Cheese
Muncie, IN
11.2016 - 11.2021
- Directed operations for projects, ensuring alignment with strategic goals and maximizing resource utilization.
- Monitored team performance, identifying improvement areas to enhance overall team capabilities.
- Analyzed financial records to identify inefficiencies and inform operational decisions.
- Analyze data to inform operational decisions or activities.
- Created staff schedules to optimize coverage and meet operational needs.
- Develop organizational goals or objectives.
- Provided essential information to guests at front desk to enhance their experience.
Restaurant Manager
Steak N Shake
03.2012 - 11.2015
- Managed cash control, hired and fired employees, and trained new staff.
- Managed daily restaurant operations and ensured compliance with health regulations.
- Supervised and trained staff to deliver excellent customer service standards.
- Coordinated inventory management and ordered supplies for efficient service delivery.
Shift Leader
Qdoba Mexican Grill
06.2010 - 03.2012
- Opened and closed shifts while managing a crew of 3 to 5 people, conducted inventories, and handled cash.
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels to maintain stock and reduce waste.
Technical Support Supervisor
Concentrix
09.2008 - 06.2010
- Assisted customers with billing, provided technical support for Apple products, and coordinated shipment of new devices.
- Provided TurboTax online support, helping customers file taxes and navigate the system effectively.
- Supervised technical support team to resolve customer issues efficiently.
- Trained staff on best practices and customer service techniques.
- Developed training materials for new technical support representatives.
Education
High School Diploma -
Jefferson High School
Online12-2012
Some College (No Degree) - Associate of Applied Science
Ivy Tech Community College
Anderson, INSome College (No Degree) - Associate of Applied Science
Ultimate Medical Academy
Clearwater, FLSkills
- Cash handling
- Transaction processing
- Cash balancing
- Currency counting
- Jackpot payouts
- Fraud detection
- Banking procedures
- Casino regulations
- Compliance adherence
- Financial records
- Time management
- Customer management
- Counting speed
- Patience and tolerance
References
- Daisy Montelongo, 256-227-9652, Mentored me
- Destinee Green, 765-702-4396, Mentored me
Timeline
Cage Cashier
Caesars Entertainment
08.2025 - Current
Food Service Specialist
Community Hospital Anderson
12.2021 - 04.2025
General Manager of Operations
Chuck E Cheese
11.2016 - 11.2021
Restaurant Manager
Steak N Shake
03.2012 - 11.2015
Shift Leader
Qdoba Mexican Grill
06.2010 - 03.2012
Technical Support Supervisor
Concentrix
09.2008 - 06.2010
High School Diploma -
Jefferson High School
Some College (No Degree) - Associate of Applied Science
Ivy Tech Community College
Some College (No Degree) - Associate of Applied Science
Ultimate Medical Academy