Cassandra Mungin
Philadelphia,PA
Summary
Reliable personal care professional bringing over 15 years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
24
24
years of professional experience
Work History
Direct Support Professional
Merakey Allegheny Valley School
Philadelphia, PA
04.2022 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
Collection Customer Service Representative
Lien Enforcement Inc
Norristown, PA
06.2018 - 06.2020
- Explained collection policies, procedures, and processes clearly to customers.
- Assisted customers with understanding their payment options.
- Maintained accurate records of conversations with customers.
- Responded promptly and courteously to all customer inquiries via phone or email.
- Processed payments and updated account information in the system.
- Answered incoming calls from customers regarding collections inquiries.
- Initiated outbound calls to customers with delinquent accounts.
Customer Service Collections Representative
NCO Financial Systems
Horsham, PA
11.2004 - 06.2016
- Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
- Documented customer interactions in internal systems to establish clear audit trail.
- Followed department calling scripts and procedures to optimize collections efforts.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
Certified Nursing Assistant
Cliveden Nursing & Rehabilitation Center
Philadelphia, TN
01.2000 - 09.2004
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
GED -
Mastbaum AVTS
Philadelphia, PA12-1994
Skills
- Client Documentation
- Direct Patient Care
- Progress Documentation
- ADL Support
- Care Delivery
- Knowledge of State Regulations
- Adaptive Equipment Use
- Charting and Documentation
References
References available upon request.
Timeline
Direct Support Professional
Merakey Allegheny Valley School
04.2022 - Current
Collection Customer Service Representative
Lien Enforcement Inc
06.2018 - 06.2020
Customer Service Collections Representative
NCO Financial Systems
11.2004 - 06.2016
Certified Nursing Assistant
Cliveden Nursing & Rehabilitation Center
01.2000 - 09.2004
GED -
Mastbaum AVTS
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