Cassandra Munoz
Los Angeles,CA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent organized practices. Skilled in working under pressure, adapting to new situations, and challenges to best enhance the organizational brand.
Overview
1
1
Language
9
9
years of professional experience
Work History
Customer Service Representative
LAMC Kaiser- Loris Gift Inc
09.2025 - Current
- Resolve customer inquiries and complaints promptly creating positive relationship with staff and visitors.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Assisted with training new associates on company values, product knowledge, and best practices for delivering excellent customer service.
- Operating POS Systems, daily deposits, and invoices.
Call Center Manager
Enablx
10.2022 - 08.2025
- Oversaw high volume of incoming calls and emails while consistently exceeding performance metrics for response time.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved all Spanish escalated calls directly.
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Utilizing multiple systems to research, troubleshoot and provide issue resolution
- Provided back office billing and invoices.
Front Desk Clerk
Cedars Assisted Living
12.2021 - 03.2022
- Responded promptly to resident inquiries and concerns, providing exceptional customer service and support.
- Collaborated with healthcare staff to ensure seamless communication regarding resident needs and scheduling requirements.
- Monitored front desk telephone lines attentively for fast responses to incoming calls while multitasking effectively during busy periods.
- Record keeping patient and staff files.
Data Entry
SEIU USWW
01.2018 - 03.2021
- Entering member data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Filing and organizing
- Maintained confidentiality and security of sensitive information by following established protocols
- Assisted in the development and implementation of new data entry procedures to improve efficiency
Education
High school diploma -
HSE Academy
Los Angeles, CAMedical Assisting -
American Career College
CA06-2026
Skills
- Microsoft outlook, word, and Excel
- Customer service
- Excellent time management skills
- Exceptional telephone etiquette
- Handling escalations
- Call center management
- Multitasking and organization
- HIPAA regulations
- Fluent bilingualism
Languages
Spanish - Expert
Timeline
Customer Service Representative
LAMC Kaiser- Loris Gift Inc
09.2025 - Current
Call Center Manager
Enablx
10.2022 - 08.2025
Front Desk Clerk
Cedars Assisted Living
12.2021 - 03.2022
Data Entry
SEIU USWW
01.2018 - 03.2021
High school diploma -
HSE Academy
Medical Assisting -
American Career College