Cassandra Murray
Wilmington,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships along with a bachelor's level education and knowledge within the psychology and neuroscience field.
Overview
3
3
years of professional experience
Work History
Manager
Vida-Flo
06.2022 - Current
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Wellness Consultant
Vida-Flo
02.2021 - Current
- Developed care plans and agendas for clients based on individual health concerns and advised on specific treatment options.
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Sales experience in selling monthly memberships.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Student Intern
UNCW
01.2022 - 05.2022
- Observed therapy sessions between mental health counselors and clients.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Documented therapeutic goals and client progress.
- Assessed client needs and developed treatment plans.
Juice Barista
Clean Juice
09.2020 - 02.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC12.2022
High School Diploma -
Green Hope High School
Cary, NC06.2018
Skills
- Staff Training
- Staff Management
- Customer Service
- Client Relations
Timeline
Manager
Vida-Flo
06.2022 - Current
Student Intern
UNCW
01.2022 - 05.2022
Wellness Consultant
Vida-Flo
02.2021 - Current
Juice Barista
Clean Juice
09.2020 - 02.2021
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
High School Diploma -
Green Hope High School
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