Cassandra Najera Rodriguez
Running Springs
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at McDonald’s. Proven ability to manage high-stress situations while enhancing guest engagement and satisfaction. Bilingual in English and Spanish, adept at conflict resolution and cash handling, ensuring a seamless experience for all patrons. Committed to maintaining a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Server
Belgian Waffle Works
Lake Arrowhead, CA
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Busser/hostess
Hortencias at the Cliffhanger
Crestline, CA
05.2024 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Customer Service Representative
McDonald’s
Lake Arrowhead, CA
07.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Nursing Science
San Bernardino Valley College
San Bernardino, CA06.2027
High School Diploma -
Rim of The World High School
Lake Arrowhead, CA06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Bilingual, Can speak English and Spanish fluently
- Great with my communication skills
- Knows how to handle conflict calmly and efficiently
- Time management
Timeline
Busser/hostess
Hortencias at the Cliffhanger
05.2024 - 08.2024
Server
Belgian Waffle Works
04.2023 - Current
Customer Service Representative
McDonald’s
07.2020 - 04.2023
Associate of Science - Nursing Science
San Bernardino Valley College
High School Diploma -
Rim of The World High School