Cassandra Nelson
Poca
Summary
Dedicated Apparel Associate with proven skills in effective communication and conflict resolution. Committed to enhancing customer experiences through product knowledge and problem solving.
Overview
11
11
years of professional experience
Work History
Apparel Associate
Walmart
Nitro
01.2023 - 01.2025
- Assisted customers in finding apparel and provided product knowledge.
- Organized merchandise displays to enhance store presentation and accessibility.
- Processed transactions accurately at the cash register for customer purchases.
- Collaborated with team members to fulfill restocking and merchandising tasks.
- Responded to customer inquiries and resolved issues with professionalism.
- Monitored sales floor for theft prevention and ensured security measures were followed.
Cashier
Kroger
Nitro
01.2021 - 01.2023
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card transactions securely.
- Managed inventory levels at the register for quick access.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Stay At Home Mom
Home
Poca
01.2014 - 01.2021
Education
High School Diploma -
Washington Highschool
Charleston, WV06-2013
Some College (No Degree) - Hospitality
Carver Career Center
South Charleston, WVSkills
- Product knowledge
- Retail operations
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Sales strategy
- Upselling strategies
Timeline
Apparel Associate
Walmart
01.2023 - 01.2025
Cashier
Kroger
01.2021 - 01.2023
Stay At Home Mom
Home
01.2014 - 01.2021
High School Diploma -
Washington Highschool
Some College (No Degree) - Hospitality
Carver Career Center