Cassandra Nowark
Cary,NC
Summary
Results-driven Operations Management Professional with 10+ years of leadership experience in high-volume, multi-unit environments. Proven track record of leading cross-functional teams, optimizing operational processes, and consistently exceeding performance metrics. Skilled in building strategic partnerships and fostering long-term client relationships with a focus on exceptional service and satisfaction. Experienced in executing large-scale projects and events across diverse markets with precision and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Catering Operations Manager
City Barbecue
Raleigh , NC
03.2021 - Current
- Oversee catering operations across multiple markets, managing daily logistics, strategic planning, and execution for high-impact events and business functions.
- Led multi-site teams including Operations Managers, Business Sales Managers, and Wedding Sales Managers—successfully coaching and developing management talent across diverse regions.
- Delivered consistent top-tier P&L and bottom-line performance, leading the company in profitability and operational excellence.
- Successfully rebuilt and revitalized underperforming markets; surpassing targets for Sales Budget, REBITDA, and Customer Satisfaction Index (CSI).
General Manager
Qdoba
Apex, North Carolina
01.2016 - 11.2020
- Certified CTRM and NRO Manager
- Achieved sales goals while reducing food costs and turnover rates.
- Established a positive learning environment that enhanced employee engagement and guest satisfaction.
- Reduced overall budget losses through effective cost management strategies.
- Fostered a culture of continuous improvement to drive operational excellence.
Assistant Store Manager
Aeropostale
Amherst, New York
07.2015 - 01.2016
- Supervised daily store operations to optimize staff performance and efficiency.
- Executed internal loss prevention audits to identify and mitigate risks.
- Organized stock room to comply with company and OSHA standards.
- Maintained accurate inventory levels by regularly checking merchandise.
- Coordinated floor room resets to enhance customer experience and layout effectiveness.
Team Leader
Vera Bradley
Niagara Falls, New York
10.2013 - 07.2015
Human Resources Assistant
Deleware North
Buffalo, New York
10.2012 - 11.2013
Education
Associate of Applied Science - Criminal Justice
Niagara County Community College
Sanborn, NY12-2013
Skills
- Event management
- Vendor and customer relationship management
- Budgeting and forecasting
- Logistics coordination
- Analytical thinking
- Leadership development
Certification
- ServeSafe: June 2023 - July 2027
Timeline
Catering Operations Manager
City Barbecue
03.2021 - Current
General Manager
Qdoba
01.2016 - 11.2020
Assistant Store Manager
Aeropostale
07.2015 - 01.2016
Team Leader
Vera Bradley
10.2013 - 07.2015
Human Resources Assistant
Deleware North
10.2012 - 11.2013
Associate of Applied Science - Criminal Justice
Niagara County Community College
Similar Profiles
McKenna BrockMcKenna Brock
Certified Trainer at City BarbecueCertified Trainer at City Barbecue
Robin MillerRobin Miller
Assistant Manager at City BarbecueAssistant Manager at City Barbecue
Will DillonWill Dillon
Cook, Prep, and Dishwasher at City BarbecueCook, Prep, and Dishwasher at City Barbecue
Chris wChris w
Back of House Team Member at City BarbecueBack of House Team Member at City Barbecue
Parker LaneParker Lane
Outside Services at Lochmere Golf & Country ClubOutside Services at Lochmere Golf & Country Club