Cassandra Olmo
Apopka,United States
Summary
Customer-focused professional with nearly a decade of retail experience and a background in high-volume call center environments. Proven ability to deliver exceptional service, exceed sales goals, and create engaging customer experiences. Experienced in visual merchandising and team collaboration, with strong skills in communication, problem-solving, and time management. Adaptable and detail-oriented, with a commitment to customer satisfaction and team success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Orlando, FL
11.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in troubleshooting technical issues with internet and cable services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Visual Merchandiser
Target
09.2022 - 11.2025
- Implemented VMG directives, ensuring all visual moments were set and maintained to drive sales and create an inspiring shopping environment.
- Led and influenced a team of hourly team members to excel in visual merchandising techniques, fostering a culture of continuous improvement.
- Planned and executed daily/weekly workload to support sales goals, department performance, and guest engagement, including merchandising, transitions, events, and promotions.
- Collaborated with store leaders to validate the execution of VMG sets and maintain visual integrity in areas such as A&A, Home, Company Space, LTOs, and Brand Launches.
- Organized and set all non-planogram In Store Marketing (ISM) elements throughout the store, ensuring an inspiring presentation for guests year-round.
- Conducted team onboarding and continuous learning, addressing knowledge gaps through training and hands-on experiences.
Style Consultant
Target
10.2018 - 09.2022
- Display new items with proper signage and engaging displays to boost sales
- Increase sales by facilitating personal/cordial interactions and inspiring clients to create outfits enhancing their appearance, image, and confidence
- Establish long-term relationships with guests through personal involvement and savings incentives
- Maintain up-to-date knowledge of current fashion trends and principles
- Recognized as top sales performer and number one team member in 'save the sales'
- Exceeded daily expectations while managing projects, guest needs, and miscellaneous store needs
- Improved sales through robust guest styling consultation, personalized shopping techniques, and selling tactics.
Sales Associate
Rue 21
02.2013 - 01.2019
- Maintained high customer service standards in high-volume, fast-paced environments
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Restocked shelves, prepared for sales, and organized sales floor
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
- Kept up to date on fashions and upcoming trends
- Fielded customer complaints and negotiated solutions
- Accurately and efficiently operated point-of-sale systems
- Trained new team members in customer service techniques and product knowledge to ensure consistent service quality
- Consistently achieved monthly sales goals
Education
GED -
Ocoee High School
Ocoee, Florida05-2011
Skills
- Call center experience
- Strong Leadership
- Time Management
- Attention to Detail
- Strong Computer Skills
- Problem Solving
- Written & Verbal Communication
- Customer Service
- Interpersonal Skills
- Teamwork
Timeline
Customer Service Representative
Charter Spectrum
11.2025 - Current
Visual Merchandiser
Target
09.2022 - 11.2025
Style Consultant
Target
10.2018 - 09.2022
Sales Associate
Rue 21
02.2013 - 01.2019
GED -
Ocoee High School