Cassandra Patton
Sun Prairie,WI
Summary
Dynamic Office Manager with a proven track record at Uselman Plumbing, excelling in customer service and organizational skills. Achieved significant cost reductions through effective vendor negotiations and streamlined billing processes. Known for enhancing workplace efficiency and fostering strong client relationships, driving repeat business and positive referrals.
Overview
16
16
years of professional experience
Work History
Office Manager
Uselman Plumbing
05.2022 - Current
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated scheduling and communication between clients and service technicians.
- Implemented filing systems to enhance document retrieval and organization.
- Streamlined billing procedures, improving accuracy in invoicing clients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Put together estimates, specifications, and other project documents.
- Established successful relationships with clients, leading to repeat business and positive referrals.
- Obtained specialty permits from local jurisdictional agencies.
- Communicated daily with vendors to keep project fully operational.
- Tracked project costs and other financial metrics to maximize profitability.
Warehouse Manager
AZ Computing
09.2019 - 05.2022
- Oversaw daily operations ensuring adherence to safety protocols and compliance standards.
- Led team training initiatives focused on operational best practices and equipment handling.
- Implemented workflow improvements resulting in faster order processing times.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Fostered a collaborative team environment, enhancing communication and operational cohesion.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Production Manager
LMI
02.2010 - 07.2019
- Implemented quality control measures to ensure product standards and consistency.
- Developed training programs for staff to improve skills and productivity.
- Analyzed production data to identify areas for process improvements and cost reduction.
- Oversaw project timelines, ensuring on-time delivery of production schedules and objectives.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Education
High School Diploma -
Craig High School
Janesville, WISkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Scheduling coordination
Timeline
Office Manager
Uselman Plumbing
05.2022 - Current
Warehouse Manager
AZ Computing
09.2019 - 05.2022
Production Manager
LMI
02.2010 - 07.2019
High School Diploma -
Craig High School