Cassandra Medina
Laredo,TX
Summary
Experienced Certified Medical Assistant Lead with a strong background in healthcare operations, team coordination, patient communication, scheduling, documentation, and administrative support. Proven ability to prioritize responsibilities, maintain organization in a fast-paced healthcare environment, and work effectively with patients, providers, and staff.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Certified Medical Assistant Lead
Vitalmed Urgent Care
Laredo, TX
06.2023 - Current
- Supervised and trained medical staff in patient intake, examinations, and treatments, ensuring compliance with clinic protocols.
- Obtain patient history; assess/triage patient, measure vital signs, and record information on chart.
- Administer injections, medications, eye and ear irrigations and enemas, dress/bandage wounds and incisions, and assist physician with any procedures.
- Perform diagnostic tests including eye exams, electrocardiograph, defibrillator, cardiac monitor, oxygen equipment, pulse ox, peak flow and inhalation treatment equipment.
- Perform CLIA-waived lab tests, draw blood and collect, label and process specimens for send-out.
- Conducted DOT and Non-DOT urine drug screens, maintaining proper chain of custody and preparing specimens for timely lab shipment.
- Developed training program for new medical assistants on clinic procedures, enhancing their readiness for patient care.
Medical Assistant
Laredo Arthritis & Rheumatology Center
Laredo, TX
03.2023 - 05.2023
- Administered injections to patients under supervision to ensure proper technique and dosage.
- Cleaned and prepared examination rooms and treatment areas, ensuring safety and comfort for patients.
- Answered phone calls, scheduled appointments, and followed up to optimize patient flow.
- Answered phone calls and scheduled or followed-up on appointments.
- Ordered medical records from other offices and managed lab orders to maintain accurate patient information.
Medical Assistant
Safari Pediatric (Externship)
Laredo, TX
12.2022 - 03.2023
- Cleaned, prepared, and maintained examination rooms and treatment areas for optimal patient care.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Administered vaccine injections, LEAD, new born screening, flu test, strep test.
- Administered vaccine injections, LEAD, newborn screening, flu test, strep test.
- Administered vaccine injections, Assisted in lead testing for child development screenings., newborn screening, flu test, strep test.
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Organized and maintained patient files to ensure easy access to information, verifying insurance claims on behalf of patients and scanning documents.
- Coordinated front office billing, scheduling, and patient check-ins to streamline patient flow and improve service delivery.
Clerk
Saint Benedict Home Health
Laredo, TX
06.2021 - 06.2022
- Requested insurance authorizations, ensuring timely processing of patient claims.
- Sorted and stored documents for efficient retrieval, using alphabetical, numerical, and chronological order.
- Organized and filed documents in designated locations for easy retrieval. alphabetically, numerically, or chronologically.
- Called insurances to request authorization, facilitating timely processing of patient claims.
- Transcribed case file information from audiotapes and downloads to a computer for accurate recording.
- Transcribed case file information from audiotapes and downloads to computer for accurate recording.
- Documented daily work and labor hours on company logs, ensuring accurate tracking of employee time and tasks.
Sales Associate Specialist
Dillards
Laredo, TX
06.2017 - 05.2021
- Stocked and organized inventory to enhance product accessibility for customers.
- Resolved customer issues through attentive listening and effective problem-solving, improving customer satisfaction.
- Processed cash and credit transactions accurately to ensure smooth customer transactions and maintain financial integrity.
- Resolved customer issues through attentive listening, professionalism, and effective problem-solving.
Call Center Representative
Convergys
Laredo, TX
07.2016 - 06.2017
- Entered and updated customer data to create account information.
- Actively listened to customer feedback and feature requests to inform future service enhancements.
- Multitasked to resolve inquiries in real time, while giving customers full attention.
- Listened actively to complaints, feedback and feature requests for future improvement.
Education
High School Diploma -
J.W. Nixon high school
Laredo, TXCertified Medical Assistant - Clinical Medical Assistant Certification, Medical Administrative Assistant Certification, Phlebotomy Technician Certification, HIPPA Training, Bloodborne Pathogens & Standard Precautions
South Texas Training Center
Laredo, TXSkills
- Patient Triage
- Patient intake procedures
- Electronic medical records
- Patient records maintenance
- Clinical Coordination
- HIPAA compliance
- Staff training
- Team leadership
- Problem-solving
- Inventory
Certification
- DOT Collector
- DOT Breath Alcohol Technician
- BLS/AED Certification, Valid for 2 years (online certification)
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Certified Medical Assistant Lead
Vitalmed Urgent Care
06.2023 - Current
Medical Assistant
Laredo Arthritis & Rheumatology Center
03.2023 - 05.2023
Medical Assistant
Safari Pediatric (Externship)
12.2022 - 03.2023
Clerk
Saint Benedict Home Health
06.2021 - 06.2022
Sales Associate Specialist
Dillards
06.2017 - 05.2021
Call Center Representative
Convergys
07.2016 - 06.2017
High School Diploma -
J.W. Nixon high school
Certified Medical Assistant - Clinical Medical Assistant Certification, Medical Administrative Assistant Certification, Phlebotomy Technician Certification, HIPPA Training, Bloodborne Pathogens & Standard Precautions
South Texas Training Center