Cassandra Pettis
Baylor Scott & White Medical Center
Venus,TX
1
year of post-secondary education
27
Years of experience
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination. Skillful and precise in performing venipuncture and capillary punctures, collecting, preparing, and storing blood samples.
Professional with experience in scheduling, demonstrating proficiency in electronic health record systems. Successfully managed front desk operations by verifying patient demographics, collecting insurance information, and ensuring compliance with privacy laws. Contributed to team performance through effective communication and collaboration with diverse coworkers. Maintained a clean and organized reception area while monitoring the environments for patient comfort and safety.
Work History
Mobile Phlebotomy Technician Draw Labs
1 Year 2 Months- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
Unit Clerk Register pediatric and Adult ER patient
3 Years- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
Registration
7 Years- Tested registration forms before going live to weed out issues.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Monitored, evaluated and revised admissions and registration procedures to make maximum use of technology and provide optimal service to students.
- Facilitated student registration with admissions and records departments for smooth administration processes.
Administrative Assistant, Registrar Admit register
17 Years- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
Patient Service Representative
1 Year- Provided a friendly greeting to patients upon arrival. and verified demographic information at front desk.
- Managed patient scheduling for appointments efficiently. using an electronic health record system.
- Provided a friendly greeting to patients upon arrival. Verified demographic information at the front desk.
- Verified insurance information, collected payments, and scheduled appointments.
- Communicated financial obligations to patients and collected fees at the time of service.
- Registered new patients and reviewed intake paperwork.
- Explained clinic policies and appointment instructions to patients.
- Explained payment options, billing policies, and procedures to patients for clarity during their visit.
- Confirmed patient demographic information for accurate registration. and insurance information to register patients in the computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work, and x-rays for patients following physician orders.
- Managed incoming phone calls and directed inquiries to appropriate departments.
- Answered incoming calls in a professional manner.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Proposed ideas and solutions that improved team performance and patient outcomes.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Entered patient demographic data into electronic health record system.
Surgery OR Scheduling Coordinator Schedule cases
3 Years 9 Months- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Ambulatory Access Center Representative Call CTR
1 Year 2 Months- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
Control Desk Liaison, Surgery Scheduling
2 Years- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Successfully communicated with entities inside and outside of business.
- Conducted regular reviews of operations and identified areas for improvement.
Legal Assistant
2 YearsEducation
BLS Certified
Certified Phlebotomy Technician
Applied Science - Paralegal Studies
Skills
Registration & Scheduling
Epic system scheduling
Patient registration
Insurance verification
Data entry
Customer Service
Customer Relations
Patient Communication
Patient & Donor Care
Patient Assessment
Policy compliance
Venipuncture & Capillary Puncture
Blood Collection & Handling Safety
Blood & Specimen Storage
Specimen Management
Diagnostic equipment maintenance
Supply ordering
Specimen Management
Timeline
Patient Service Representative
Envision Imaging
10.2025 - CurrentRead More
American Heart Association
BLS Certified
01.2023 - 01.2024Read More
Surgery OR Scheduling Coordinator Schedule cases
Baylor Scott & White Medical Center
01.2023 - CurrentRead More
Mobile Phlebotomy Technician Draw Labs
Blessed Hands Mobile Healthcare
11.2021 - 01.2023Read More
Unit Clerk Register pediatric and Adult ER patient
Medical City Dallas
01.2020 - 01.2023Read More
Ambulatory Access Center Representative Call CTR
UT Southwestern Medical Center
11.2018 - 01.2020Read More
Registration
Epic Non-Clinical Credential Trainer Epic Super user trainer
01.2010 - 01.2017Read More
Control Desk Liaison, Surgery Scheduling
Northwestern Memorial Hospital
01.2007 - 01.2009Read More
Legal Assistant
Mckenna Storer Law Firm
01.2004 - 01.2006Read More
Administrative Assistant, Registrar Admit register
Presence Saint Joseph Hospital
01.2000 - 01.2017Read More
Blessed Hands Phlebotomy
Certified Phlebotomy Technician
06.2022Read More
Robert Morris University
Applied Science from Paralegal Studies
01.2003Read More