CASSANDRA PHILLIPS
Atlanta,GA
Summary
I come from a very strong background in marketing and sales management. I spent the last 2 1/2 years as an office manager at an independent agency. I'm also fully licensed in property and casualty insurance. My background has always centered on client satisfaction throughout my career. I was promoted very early on for my high-performance skills in solar sales. I was promoted to manage a market in Virginia Beach, Virginia. I trained over 22+ sales representatives to understand B to B and B to D2D business, whether they were on the doors, on phone calls, or closing deals in the office. When the company had to close, I transitioned into a highly performing administrative management role. I was responsible for overseeing all office tasks and revenue streams. I focused on servicing many accounts, collecting customer data, inputting information, and engaging frequently with customers. As I transition my career into the cyber world, I aim to leverage many of my interpersonal skills to further advance my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
West Georgia Insurance Agency
06.2023 - Current
- Collaborated with clients and underwriters to resolve complex issues, demonstrating attention to detail, security awareness, and problem-solving skills.
- Gained hands-on experience in handling confidential financial and business accounts.
- Utilized agency management systems to access specific documents, such as accords 130 and 125, to better assist the client with their policy needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
Sales Representative
Weedman Design Partners
Remote
01.2023 - 06.2023
- Conducted cold calls and follow-ups, consistently engaging prospects effectively.
- Utilized CRM systems to track leads and manage sales pipeline efficiently.
- Developed tailored sales presentations addressing client needs and concerns.
- Made 144 cold calls per day resulting in client base growth by 65%.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
Promotion to Market Manager
Titan Solar Power
04.2021 - 06.2023
- Recruited, hired, and coached over 20+ sales consultants, including door-to-door reps and in-home closers, to consistently hit aggressive sales targets.
- Directed multiple offices SC, GA, VA, UT, NC, AL and markets, coordinating daily operations, team meetings, and sales strategies to maximize performance.
- Trained teams in effective lead generation, closing techniques, and customer engagement.
- Regularly joined sales teams in the field to demonstrate best practices and close high-value deals.
- Collaborated closely with regional leadership to identify growth opportunities, implement new strategies.
- Led team-building initiatives to improve retention and overall sales performance.
- Achieved monthly sales targets consistently by consistently helping the lead generation.
Sales Consultant
Titan Solar Power
04.2021 - 11.2021
- Mentored and developed new sales team members, helping them consistently exceed sales goals while maintaining company standards.
- Designed and implemented sales and marketing materials that attracted new clients and generated high-quality leads.
- Analyzed customers’ energy usage with their power bill and created clear, customized presentations.
- Focus on building the value of the importance of solar energy and the changes in our environment to potential clients.
- Called to confirm solar consultations, ensuring a smooth and professional experience for every customer.
- Was promoted to leadership after having constant numbers each day of the number of appointments.
Recruitment Consultant
Vector Marketing Company
Marietta, GA
11.2020 - 03.2021
- Led recruitment initiatives, aligning talent acquisition strategies with organizational goals.
- Developed and maintained relationships with clients to understand hiring needs and expectations.
- Streamlined candidate sourcing processes through advanced use of applicant tracking systems.
- Mentored junior consultants on best practices in candidate engagement and assessment techniques.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
Team Lead
McAlister's Deli
Woodstock, GA
08.2018 - 07.2020
- Trained and mentored staff on customer service protocols and operational procedures.
- Supervised daily operations, ensuring high standards of food safety and customer service.
- Worked different stations to provide optimal coverage and meet production goals.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
Education
High School Diploma - Cyber Security
Kennesaw State University
Kennesaw, Georgia05.2027
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Etowah High School
Woodstock, Georgia05.2020
Skills
- Client assessment
- Account management
- Customer service
- Expertise in CRM, Click funnels, Marketing management
- Sales strategies
- Spreadsheet tracking
- Quickbase Data Entry
- Property insurance
- Team leadership
- Hiring and Onboarding
- Social Media Ad creations
- Applicant Tracking Systems
- Recruitment Calling
Certification
Insurance Property and Casualty License NPN# 3672018
Timeline
Office Manager
West Georgia Insurance Agency
06.2023 - Current
Sales Representative
Weedman Design Partners
01.2023 - 06.2023
Sales Consultant
Titan Solar Power
04.2021 - 11.2021
Promotion to Market Manager
Titan Solar Power
04.2021 - 06.2023
Recruitment Consultant
Vector Marketing Company
11.2020 - 03.2021
Team Lead
McAlister's Deli
08.2018 - 07.2020
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Etowah High School
High School Diploma - Cyber Security
Kennesaw State University