Cassandra Pierre-Paul
Montclair,NJ
Summary
Surgical Scheduler and Patient Service Representative with over 7 years of experience in healthcare settings, adept at managing patient surgical scheduling and imaging, disability and maternity leave claims and documentation with precision. Proficient in EPIC, Athena Health, SIS Exchange and RIS Imaging Scheduling, demonstrating strong attention to detail and commitment to improving patient care. Known for fostering effective communication between patients and providers, and enhancing team performance through training and support.
Overview
16
16
years of professional experience
Work History
Surgical Scheduler Coordinator
Summit Health OBGYN Department
West Orange, New Jersey
01.2021 - Current
- Coordinates and schedules procedures between hospitals, surgical centers and specialty clinics
- Provides detailed pre-operative and post- operative instructions
- Manages complex pre operative appointments, including labs, imaging and clearances
- Schedules imaging appointments through radiology scheduling software
- Submit billing sheets and post operative reports for billing and coding
- Managed patient scheduling and registration while ensuring HIPAA compliance, coordinated with medical staff to optimize appointment flow and reduce wait times
- Processed insurance verifications and medical documentation, maintained accurate patient records with detail
- Worked closely with management and providers
- Traveled between offices when needed
- Managed and streamlined maternity leave and temporary disability paperwork for eleven providers within the office
- Identified and resolved issues in claim paperwork
- Utilized a tracking system for claims, increasing transparency and trust
- Assisted in onboarding and training new patient service representatives to the team
Care Coordinator
Mondovi Dental / Smile Brands
Raritan, New Jersey
- 09.2024
- Coordinated patient care schedules and insurance verification
- Verified insurance
- Partnered with dental professionals to coordinate comprehensive patient care plans while maintaining accurate insurance documentation
- Answered phones
- Provided billing assistance for patient accounts
- Streamlined patient scheduling, insurance verification, and billing processes while maintaining detailed documentation and coordinating with dental professionals
Nanny
Private Families
Montclair, New Jersey
09.2010 - 06.2015
- Provided childcare for multiple families, fostering educational development and structured daily routines while ensuring safety protocols
- Provided transportation to and from school
- Aided in washing and folding laundry
- Cooked meals for families
- Coordinated children’s schedules and after school activities
Education
Bachelors Fine Arts & Graphic Design - undefined
Felician University
Lodi, New Jersey01.2025
Skills
- EPIC
- Care flow RIS Imaging
- SIS Exchange
- Nimble Med Tech
- Athena Health
- MUSE Imaging
- Customer Service
- Data Entry
- Attention to Detail
- Online State Temporary Disability Forms
- Softdent
- Microsoft Excel
- Microsoft Outlook
- Workday
- YOUKG
Personal Information
Title: Patient Service Representative
Timeline
Surgical Scheduler Coordinator
Summit Health OBGYN Department
01.2021 - Current
Nanny
Private Families
09.2010 - 06.2015
Bachelors Fine Arts & Graphic Design - undefined
Felician University
Care Coordinator
Mondovi Dental / Smile Brands
- 09.2024