Jacqueline Toro
Virginia Beach,VA
Summary
Efficient Surgical Scheduler Coordinator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in patient scheduling, surgical procedure coordination. Excel at communication, time management, and problem-solving to enhance operational flow and patient satisfaction.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Surgical Scheduler Coordinator
Urology of Virginia
Virginia Beach, Virginia
09.2024 - Current
- Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
- Maintained surgical schedule by monitoring changes in patient needs, doctor schedules, and facility resources.
- Entered data into the hospital's electronic health record system to update patient information.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Assisted surgeons with pre-operative preparation such as obtaining consent forms and gathering necessary documents.
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Served as a liaison between the operating room staff and other departments within the hospital to ensure timely communication about surgeries scheduled.
- Resolved any conflicts that arose between surgeon's schedules, patient requests, and hospital policies.
- Ensured all documentation was completed accurately prior to surgery appointments.
- Provided guidance to family members of patients undergoing surgery regarding pre-operative instructions.
- Reviewed physician orders for accuracy before entering them into the computerized system
- Scheduled follow-up appointments as designated by physician.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Coordinated surgical schedules for multiple urologists to optimize patient flow.
- Collaborated with clinical staff to ensure accurate preparation for procedures.
- Utilized electronic health record systems to maintain patient information efficiently.
- Organized pre-operative paperwork and documentation for seamless surgery processes.
- Scheduled follow-up appointments, ensuring continuity of care for patients.
- Processed insurance authorizations prior to booking surgeries in order to guarantee payment coverage.
- Performed clerical tasks such as typing letters or filing paperwork associated with surgical scheduling.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
Administrative Associate/Surgery Scheduling Coordinator
Crystal Run Ambulatory Surgery Center
Middletown, NY
08.2022 - 08.2024
- Completed timely changes and updates to schedules for surgery
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Assisted in scheduling meetings and preparing agendas for executive staff.
- Facilitated office supply inventory management and procurement.
- Managed office supply inventory, placing orders and ensuring cost-effective procurement.
- Generated daily activity reports for senior management review.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries.
- Monitored and responded to voicemail and email inquiries in a timely manner.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated surgical schedules for diverse procedures across multiple specialties.
- Collaborated with surgeons and staff to optimize operating room utilization.
- Assisted in training new staff on scheduling protocols and systems.
- Monitored insurance authorizations to ensure compliance and eligibility
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Answered telephones and directed calls to appropriate medical or adminstrative staff
Unit Secretary/Scheduler
Crystal Run Ambulatory Surgery Center
Middletown, NY
04.2010 - 08.2022
- Executed clerical tasks and assisted with all unit duties as directed.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained a strong and trusting rapport with patients and all healthcare staff.
- Retrieved physicians' paperwork, including lab test requests.
- Managed unit call reception and routed calls to correct department.
- Walked visitors to appropriate staff member or meeting location.
- Maintained all office files, both electronic and hard copies.
- Returned all emails and calls within 24 hours of receipt.
- Ensured HIPAA compliance.
- Maintained patient charts and confidential files..
- Organized and maintained office supplies to support clinic efficiency.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Prepared documents for signature by physicians or other authorized personnel.
- Compiled physical and digital documents, charts, and reports.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
Patient Service Representative
Crystal Run Healthcare
Middletown, NY
09.2008 - 04.2010
- Scheduled and confirmed patient appointments with patients and
- Answered patient questions and fielded complaints.
- Checked patient insurance and collected pre-authorizations from providers.
- Answered office phones and emails.
- Managed patient check-in and check-out procedures and processed payments.
- Handled incoming calls, addressing inquiries with professionalism and empathy.
- Processed patient payments and managed billing inquiries accurately and timely.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Ran credit card batches and balanced deposits on daily
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient co-pays, deductibles, and other payments.
Administrative Clerk
Mount Sinai Medical Center
New York, NY
01.2006 - 08.2008
- Welcomed guests and clients in an upbeat and friendly manner.
- Dispersed incoming mail to correct recipients throughout the office.
- Provided administrative support to area employees, including routing mail, ordering supplies and filing documents.
- Performed administrative support tasks such as Data Entry of insurance information and pulling charts for next day patients.
- Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.
- Answered phone to take messages or redirect calls to colleagues.
- Organized and maintained filing systems both electronically and manually.
- Provided assistance to other departments when needed.
- Greeted and signed in visitors to facilitate front office operations.
OR Unit Secretary
Ny Eye & Ear Infirmary
New York, New York
03.1999 - 12.2002
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered phone calls, handling inquiries, and transferring calls to appropriate staff
- Handled implant logs
- Transported patients to the OR
- Translated
- Utilized electronic health record systems for tracking patient information effectively.
- Organized medical supplies and maintained inventory for smooth operations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies.
- Transcribed doctors' orders, including medication and lab test
- Utilized hospital information systems for data entry and medical record retrival
Education
Certification - Patient Care Tech
Caliber Training Institute
New York, NY 03.1999 - 06.1999
Associate of Arts - Administrative Studies
Wood Tobe-Coburn School
New York, NY 03.1996 - 08.1997
Skills
- Active listening skills
- Strong organizational skills
- Detail-oriented
- Fluent in Spanish
- Time management
- Strong communication skills
- Proficient in MS Office
- Adaptive team player
- Customer service expert
- Organizational Skills
- First Aid/CPR
- Schedule Management
- Data Entry
- Effective Multitasking
- Schedule Coordination
- Epic
- Athena
- Cpt coding
Timeline
Surgical Scheduler Coordinator
Urology of Virginia
09.2024 - Current
Administrative Associate/Surgery Scheduling Coordinator
Crystal Run Ambulatory Surgery Center
08.2022 - 08.2024
Unit Secretary/Scheduler
Crystal Run Ambulatory Surgery Center
04.2010 - 08.2022
Patient Service Representative
Crystal Run Healthcare
09.2008 - 04.2010
Administrative Clerk
Mount Sinai Medical Center
01.2006 - 08.2008
Certification - Patient Care Tech
Caliber Training Institute
03.1999 - 06.1999
OR Unit Secretary
Ny Eye & Ear Infirmary
03.1999 - 12.2002
Associate of Arts - Administrative Studies
Wood Tobe-Coburn School
03.1996 - 08.1997