Cassandra Polackin
Indianapolis,IN
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Indiana Professional Management Group
Indianapolis, IN
01.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined operations to improve process efficiency.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees
- Monitored workflow to improve employee time management and increase productivity.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
Intake Coordinator
Indiana Professional Management Group
Indianapolis, IN
09.2011 - 12.2012
- Documented information, case histories and details to facilitate smooth transition to waiver program.
- Explained eligibility requirements and individuals' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate supports.
- Worked with teams to facilitate individual placement and obtain appropriate services for individuals.
Case Manager
Indiana Professional Management Group
Indianapolis, IN
08.2007 - 08.2011
- Identified care needs of individual and coordinated responses
- Participated in professional growth programs to support special education improvement efforts.
- Conducted training for educational staff t
- Managed caseload of 62 individuals on either a CIH or FSW to provide comprehensive, community-based supports.
- Evaluated ISP plans against individual goals
Education
Bachelor of Arts - Psychology
Indiana University Bloomington
Bloomington, INSkills
- Training and Development
- Priority Management
- Conflict Resolution
- Staff Management
- Processes and Procedures
- Team Building
- Strategic planning
- Excellent Communication
- Attention to Detail
- Negotiation
- Training and mentoring
- Project Management
Certification
- Adult, Child, and Infant CPR/AED certified
- LifeCourse Ambassador
Timeline
Supervisor
Indiana Professional Management Group
01.2013 - Current
Intake Coordinator
Indiana Professional Management Group
09.2011 - 12.2012
Case Manager
Indiana Professional Management Group
08.2007 - 08.2011
Bachelor of Arts - Psychology
Indiana University Bloomington
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