Cassandra Resendez
Care Home Health
El Paso,TX
2
Languages
3
Certifications
7
years of professional experience
Phlebotomy Technician supporting 8+ patients per day with patient preparation, specimen handling, and venipuncture and capillary puncture for 25+ blood draws per week in clinical settings. Uses careful labeling, documentation, and patient communication to support accurate lab workflows and reduce handling errors. Brings CPR certification, Stop the bleed and bilingual communication to patient collection tasks.
Work History
EVV specialist
2 Years 9 Months- Resolved 50 client concerns weekly by coordinating communication between families and staff.
- Monitored 100-500 patient care updates weekly and relayed changes to the care team.
- Maintained accurate documentation of patient interactions and care provided in line with documentation and reporting standards.
- Participated in ongoing training and compliance activities to support HIPAA compliance and Medicare compliance.
- Coordinated with other departments to improve workflow processes, review safety standards, and support document and expense audits.
Receptionist
2 Years- Answered and routed 70 calls and emails daily through a multi-line system while providing clear, professional information.
- Scheduled and confirmed 20-50 appointments weekly to keep patient and client calendars organized and current.
- Greeted visitors, answered questions, and directed them to the appropriate personnel with a courteous, welcoming approach.
- Maintained daily calendars, rearranged schedules, and supported office operations by copying, faxing, and organizing documents.
- Tracked office inventory, restocked supplies, submitted purchase orders, and resolved client complaints promptly.
Retail Sales Associate
5 Months- Restocked shelves, racks, and bins, maintained displays, and updated signage to highlight new merchandise.
- Resolved customer concerns calmly, processed returns and exchanges, and followed store policies to support satisfaction.
- Monitored the sales floor for customers needing assistance and merchandise requiring replenishment.
Education
Some College (No Degree) - Criminal Justice
EKG Technician - EKG Technician
Phlebotomy Technician - Phlebotomy Technician
- CPR Certification
- Stop the bleed
High School Diploma
Skills
Appointment scheduling
Call answering and routing
Patient registration
Venipuncture and capillary puncture
Blood collection
Specimen preparation
Proper labeling
HIPAA compliance
Medicare compliance
Medical records review
Documentation and reporting
Patient care coordination
Patient preparation
Care team communication
Office equipment operations
Certification
Private Security Program Certificate of Completion Level Two Training Course
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
EVV specialist
Care Home Health
10.2023 - 07.2026Read More
Receptionist
Vida Bella
09.2021 - 09.2023Read More
Retail Sales Associate
Aeropostale
09.2019 - 02.2020Read More
Americas High School
High School Diploma
Read More
Ysleta Community Learning Center
Phlebotomy Technician from Phlebotomy Technician
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Ysleta Community Learning Center
EKG Technician from EKG Technician
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El Paso Community College
Some College (No Degree) from Criminal Justice
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