Cassandra Reyes
Edinburg,TX
Summary
Proven Manicurist and Customer Service Representative with a track record of enhancing client satisfaction and loyalty, particularly at Wildside Nails. Expert in sanitation protocols and customer service, consistently praised for resolving conflicts and promoting healthy nail care. Skilled in team collaboration and problem-solving, committed to quality service and staying abreast of industry trends.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manicurist
Wildside Nails
03.2022 - Current
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
Customer Service Representative
Teleproformance
01.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Medical Assistant
The College of Health Care Professions
TX02-2025
Skills
- Customer service
- Problem-solving skills
- Time management
- Team collaboration
- Sanitation protocols
- Commitment to quality and service
Certification
- Licensed Nail Technician - [State] Board of Cosmetology.
Timeline
Manicurist
Wildside Nails
03.2022 - Current
Customer Service Representative
Teleproformance
01.2021 - 12.2021
No Degree - Medical Assistant
The College of Health Care Professions
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